HSBC Group

GCB 5

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Officer.

We are currently seeking a high calibre professional to join our team as a Product Manager, FX, P&FX, Retail Product.

Principal Responsibilities

• Assist in obtaining market intelligence through engaging market research/analytic support to monitor competitor landscape and market movement, further develop plan and execute FX business/product strategy
• Drive incremental FX sales with focus in actively expanding the current FX customer base through developing effective customer acquisition strategy
• Drive new product initiatives/capabilities to deliver distinct and leading product proposition through ideation, formulation of the cost-benefit case, technical development management (business), planning and executing the commercialization and related activities
• Deliver projects with close collaboration with internal and external stakeholders for implementation of Group/Local initiatives
• Oversights of service level quality and the resilience of end-to-end processes effectively to achieve high customer satisfaction and mitigate reputational and regulatory risks
• Support product management and related activities as assigned including but not limited to cost management, competitor landscape review and internal compliance and governance where required

• Proven experience in product development in retail banking business/operational experience in banking services including FX and payments or related context, is preferred
• Strong knowledge and understanding in data & analytics, capable of using D&A tools a plus
• Experience in handling operational activities and familiar with procedures and processes
• Strong numeric and analytics skills, with an good understanding of Wealth and Personal Banking objectives and values
• Exceptional in following instructions and capable to work independently in a fast-paced environment
• Ability to cultivate a collaborative and cooperative working environment
• Self-motivated and enthusiastic mindset, with a proven rapid learning capacity
• Fluent in Cantonese and English with strong presentation skills
• Ability to interact, communicate and negotiate effectively at all levels and across functions

This is vital role to support FX portfolio business and the business long term strategy. The role is responsible to help driving new FX businesses, the pricing and growth strategy i.e. revenue and customer acquisition, through support in running various campaigns, lead/idealise/commercialise product development and features, and resolve day-to-day customer request/other BAU that can enhance customer satisfaction as appropriate.

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.