HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.  

We are currently seeking a high calibre professional to join our team as a Product Manager, Global Payment Solutions. 

Principal Responsibilities

• Product governance
• Risk control/ownership
• Establish and Drive Product Commercialization KPI’s (Customer, Revenue, Utilization targets)
• Develop (and track) plans with the front-line teams and associated actions to achieve these targets (e.g., sales training, marketing campaigns)
• Oversight of production incidents to assess whether incidents are being correctly resolved in accordance with the agreed target operating model and service commitments
• Act as the key product contact point for the front-line teams
• Identify new opportunities for Payments Product (product functionalities and new segments)
• Identify and maintain an order book of enhancements that will improve the customer experience, efficiency, and/or controls for the SG customer
• Identify, prioritize key features (in conjunction with the global team) to continuously evolve the product and work with the relevant delivery partners in performing critical tasks (e.g., UAT, etc.)
• Understand the competitive position of Payments Product and identify emerging competitive threats

• Knowledge of GPS and wider HSBC businesses ideally within global and local/ functions
• Knowledge & experience of international and domestic payments
• Strong business product management experience
• Digitally and technically orientated with a good understanding of consumer and corporate solutions
• Strategic mind-set, with strong analytical, creative, and conceptual skills
• Ability to be a change agent within the organization and think outside the box
• Excellent verbal and written communication with strong presentation skills to executive level
• Outcome focused and result-oriented individual with keen interest in product commercialization

To be considered for this role, the relevant rights to work in Singapore is required.

When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content "SGP: Internal Job Application Criteria”. 

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.