Job description
Business: Risk & Compliance Transformation (RCT)
Open positions: 1
Role Title: Programme & Project Services Manager, GSC's
Global Career Band: 5
Location: Bangalore, Hyderabad
Recruiter Name : Geetika Gupta
Why join us?
Role:
The Programme and Project Services Manager leads the Project Management Office (PMO) of a Programme, this role supports the Programme Manager to successfully deliver the programme from definition to closure. They will act as a source of guidance, governance and metrics on global programmes/projects supporting the Programme Manager for strategic decisions. They will lead a team of Project Services Officers and Programme and Project Services Analysts working on the same programme or projects related to the programme. They are responsible for adherence to the HSBC Change Framework using standard project management tools such as Clarity.
Transformation:
- The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.
- Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.
Function:
The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC’s regions and global lines of business.
What you’ll do:
Value Creation
- Builds the project team confidence though demonstration of knowledge and experience; takes an active role in contributing ideas to development of the project in line with the requirements and the HSBC Change Framework.
- Oversees development of a programme plans and recommends measures to optimise the plan making it more effort, time and cost effective for the portfolio
- Supports the Programme / Project Manager and Business Stakeholders in defining required scope, quality, cost and effort
- Identifies and manages change requests, is able to estimate its impact to scope, time, budget and effort, provides the sustainable value to the organisation by improving the efficiency of how projects are managed
- Asks questions when they do not understand, takes ownership of problems and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
- Proactively monitors the project execution to effectively identify risks/ issues, analyses risks / issues to understand impact on scope, cost and time to define the mitigation and contingency plan
- Tracks and reports financial performance metrics and builds budget control to manage expenses
- Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation and approvals
- Sets the pace and operating rhythm, drives a culture of achievement and ensures pace by identifying and removing barriers to programme/project success
- Ensures quality reporting; share ideas on implementing new quality standards and quality tools
- Supervises and leads the programme/project to ensure that the goal is achieved
- Keeps focus on the medium- and long-term goals and the Group’s values particularly when under short term pressure
Operational Performance
- Plays active role in development and monitoring of a well-defined project/programme plan, identifying the key milestones and engaging with stakeholders to assign roles/tasks responsibilities. Works closely with stakeholders to develop programme/ project key documents (such as plan, roadmap, etc.)
- Actively engages in programme / project resource management
- Works with the Programme / Project manager to ensure programme/project team follows all quality assurance processes, HSBC Change Framework and uses Group standard tools
- Tracks, reviews and controls programme/project progress and performance at clearly defined points in the process ensuring the programme/project is delivered on time, within budget; anticipating potential risks and issues, putting mitigating actions into place to prevent delivery stalling and escalating as appropriate
- Is able to prioritise tasks to deliver on time, ensuring high quality of deliverables; understands programme/project dependencies; is able to manage workload with limited supervision; looks ahead to remove delivery roadblocks
- Uses analytical tools and techniques to prepare and analyse management reports which adhere to the three key parameters (ACT) –Accuracy, Completeness & Timeliness; identifies factors that are putting the programme at risk
- Supports the Programme / Project Manager with closure activities, including post project review and handover
- Produces deliverables of a high quality (well structured, insightful, no errors) and with sufficient review time and appropriate response to feedback
Capability and People Development
- Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviours (e.g. taking time to help others, respects other ideas, wants to move forward)
- Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent and honest manner
- Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are discussed
- Shows flexibility and willingness to be assigned with different tasks with no supervision
- Takes a positive attitude to problems and challenges -using appropriate techniques to deal with them, creating positive work environment, demonstrating self-motivation
- Facilitates / supports good project induction and orientation –i.e. assist new team members to understand the project context and content, the importance of stakeholder management and wider project goals; proactively builds professional relationships within Programme/ Project
- Maintains personal and professional development, increasing professional knowledge and skills experience
- Demonstrates self-awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development
- Is able to work under time pressure and in stressful environment
Major Challenges
- Working with multiple business and delivery partners
- Monitoring and controlling projects to meet timescales and to ensure highest quality necessary in a competitive marketplace
- Achieving benefits (cost reduction, revenue increase, strategic goals) set out in the business case, with key focus on timely definition of benefits’ realization KPIs
- Managing stakeholders
- Identifying/focusing on internal and external dependencies
Requirements
What you will need to succeed in the role:
Knowledge
- Strong knowledge of HSBC Change Frameworks, methodologies and best practice techniques
- Strong knowledge of the project/programme/change lifecycle
- Strong knowledge of banking/HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Experience
- Experience of working in a change environment as PMO/PM
- Strong verbal and written communication skills and solid experience in face to face presentation
- Strong knowledge of MS Office, Group standard tools (Clarity, Sharepoint, GPDM, etc)
Capabilities
- Agile Experience
- Business Case & Benefits Realisation
- Delivery at Pace
- Engaging and influencing with Customers/Stakeholders/Colleagues
- Delivering Change Through People
- Developing People & Teams
- Financial and Budget Management
- Global Mindset
- Managing and Developing People & Teams
- Managing Change and Implementation
- Managing Programmes & Projects Inc. Risks & Issues Management
- Problem Solving & Critical Thinking
- Tracking, Reporting & Governance
- Working in a dynamic environment
- Working Responsibly
Qualifications
- Management of Portfolios (MOP™) qualification – Optional
- Agile (Scrum, SAFe, Kanban etc.) - Optional
- Project Management Professional (PMP) - Optional
- Managing Successful Programmes (MSP) – Optional
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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Recruiter name
Geetika Gupta
Recruiter email
geetika.gupta@hsbc.co.in