HSBC Group

Business: GCOO
Open positions:1
Role Title: Programme and Project Services Manager GSC's
Global Career Band: 5
Location (Country / City ): India/Bangalore / Hyderabad/Pune/Gurgaon
Recruiter Name : Sowmya Basavaraju

The Opportunity:

• The Wholesale Transformation, The Programme and Project Services Manager leads the Project Management Office of a Portfolio, this is a partnership role with the Senior Portfolio / Programme Manager in successfully delivering the portfolio / programme from definition to closure. This role will act as a source of guidance, provide governance and metrics to the global programmes and assisting the Programme Manager for making strategic decisions. This role is responsible for following the HSBC Change Framework, using standard project management methodologies and tools such as Clarity / JIRA / Confluence and working closely with their business colleagues.

What you’ll do:

• Demonstrates good knowledge of Transformation Programme/Project Management Framework, supporting the creation of detailed plans including key activities and milestones.
• Extend strategic support to the Portfolio / Programme in defining required scope, quality, cost, and effort.
• Understands the impact of change requests to scope, time, budget, or effort and helps identifies the new requirements to deliver the project successfully.
• Tracks progress against the plan, looking ahead and removing roadblocks to delivery.  Ask questions when they do not understand, takes ownership of problems, and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
• Manages Risks and Issues through appropriate tracking and involving key members of the portfolio / programme /project team as appropriate.
• Develops communication and reporting strategy, coordinates between stakeholders for progress reviews, key decisions, documentation, and approvals.
• Tracks and reports financial performance metrics and builds budget control to manage expenses.
• Devise delivery strategies for the Portfolio / Programme Manager with programme/project mobilization including activities such as on-boarding resources and setting up the Clarity plans.
• Collaborate with Portfolio / Programme Manager to provide project governance and compliance, identifying and raising issues when necessary, monitoring tollgates and budgets as well as maintaining programme/project change control.
• Establishes and updates quality procedures, manages internal ad-hoc quality audits, reports quality variance and suggests corrective actions.
• Define, implement, and champion use of all the standard PMO methodologies, artefacts, and tools in a consistent manner, explaining the expected benefits resulting from their usage.
• Responsible for ensuring that the portfolio / programme/project team follows all quality assurance processes, Global Transformation Centre Frameworks, and the use standard tools. 
• Tracks, reviews and controls portfolio/ programme/project progress and performance at clearly defined points in the process ensuring the project is delivered on time, within budget; anticipating potential risks and issues, assisting with putting mitigating actions into place to prevent delivery stalling and escalating as appropriate.
• Support the Programme / Project Manager with closure activities, including post project review and handover.
• Demonstrates understanding of analytical tools and techniques to prepare and analyse management reports; identifying factors that are putting the portfolio / programme off track, monitor and share progress with stakeholders.

Leadership & Teamwork    

• Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery.
• Keeps focus on the medium and long-term goals and the Group’s values particularly when under short term pressure.
• Acts as a good team member and shows a positive collaborative attitude, promoting HSBC’s values and behaviors (e.g. taking time to help others, respects others ideas, wants to move forward).
• Maintains personal and professional development, increasing professional knowledge and skills experience. 
• Demonstrates self  awareness of own strengths and weaknesses, seeking feedback and taking responsibility for their own development.
• Manages any PPM Analysts in the team to ensure they deliver quality work and meet the expectations of the programme.
   

What you will need to succeed in the role:

• A thorough understanding is required of core Portfolio PMO capabilities:
• HSBC Change Framework, Reporting & Insights, Group Tools such as Clarity / GPDM, Risk and Issue Management, Change Control Process & Global Governance Management.
• Thorough understanding of Billing process, Cost Allocation Methodology, Cost recharges, Portfolio Order Book management & reporting (Investments + Benefits) including GPDM Hierarchy.
• Portfolio Financial & Resource management: Relationship/Impact assessment between Business Finance ($) and HR (FTE).
• Key milestone (release planning + road maps) and their relationship to investment tollgates and benefits realization.
• Thorough understanding of PMO processes, procedures, tools, and reporting standards.
• Experience in managing senior stakeholders required.

Others

• Relevant industry certification preferred PMP/P3O/MSP/MOP
• Certification in Agile.
• Understanding of Agile methodology

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
 

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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