HSBC Group

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: - Group Transformation Center (GTC) – Wealth and Personal Banking is a global change practice driving change for our global business and functions by offering cost effective, flexible and outcome focused transformation. GTC manages and implements change programmes and projects globally across HSBC. GTC creates value for customers and business by accelerating, orchestrating and delivering change. GTC works with Global Businesses and Functions, to deliver change outcomes that help HSBC achieve its strategic priorities. The team brings in best of class execution skills and deliver at pace to achieve the desired business outcomes on large, complex, and cross-function projects. With its design led approach and Agile Methodology to change and to help translate business intent into clearly defined change outcomes, GTC delivers transformation through:Robust Business Analysis working with the business to conceptualize solutions/operating models. Change Adoption activities to embed the change seamlessly and drive benefit realization. Programme and Project management to drive momentum and deliver strategic changes ensuring quality and pace

In this role, you will:

• Produce a well-defined project plan, identifying the key milestones by assigning responsibilities & resources.
• Create a detailed project plan capturing low level activities and assigning owners, tracking the progress closely.
• Provides timely reports on project status. Identify risks/issues/dependencies as they arise throughout the project lifecycle and escalate them in the appropriate governance forums with proper mitigation plan.
• Maintains project change control, ensuring any changes to baseline are managed through change request.
• Collaborates and builds positive stakeholder relationships providing regular updates, obtains buy-in from all project stakeholders encompassing key project activities.
• Promotes and takes accountability for project quality; identifies opportunities to improve delivery. 
• Manages Change Adoption to ensure the change lands well and sticks, contributing to benefits realization.
• Analyses management reports and derives insights from it to drive the right business decisions.
• Drive project discussions autonomously towards logical conclusion.
• Drives project governance / assurance activities (e.g. Non-Financial Risk assessment, Data control, product approvals etc. ) with business, legal, regulatory compliance, financial crime risk teams etc.
• Coordinate with internal and external third-party vendors for flawless execution of project.
• Escalate the risks to project delivery, budget, resourcing gaps with mitigation plan in relevant governance forums.

To be successful in this role, you should meet the following requirements: Knowledge & Experience :

• 12+ years of experience in project management in the banking and financial institutions.
• In depth understanding of the project lifecycle.
• Proficient in change adoption techniques.
• In depth knowledge and experience of project execution in agile framework with extensive hands-on experience in tools such as Clarity/ JIRA/ MS Project/ confluence etc.
• Strong understanding of Retail banking & how change drives benefits for bank, customers and other stakeholders.
• Deep understanding of CRM systems for Customer communication
• Experience in Mobile application development/deployments
• Working knowledge of Cloud based engineering platforms
• Relevant experience of working in complex retail banking projects across countries or regions.
• Ability to interact and influence senior stakeholders to drive decisions in achieving desired project outcome.
• Problem solving ability with adherence to stringent timelines in fast paced environment.
• Experience in project tracking (setting up project plan, managing risk and issue log, tollgates, reporting and governance)
• Outstanding communication and interpersonal skills.
• Proficient in financial and budget management.
• Driving consistency & lead team/s by sharing best practices around how complex & multi market projects are defined, managed, and monitored.
• What additional skills will be good to have? PMP / Prince 2 / MSP/ PgMP/ Leading SAFe Certifications 

Link to Candidate User Guide:  India HTC - IND HSDI : IJP candidate user guide (service-now.com)

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India