HSBC Group

Business: HR Strategy & Transformation, Group HR

Open positions:1

Role Title: Project and Programme Management Office GSC’s

Global Career Band: 5

Location (Country / City ): India/Hyderabad/Bangalore

Recruiter Name : Himani Rana

Why join us?

The Programme Management Office is the information hub for programmes, projects and smaller scale change (used interchangeably throughout) within the HR Portfolio and involves tracking/reporting, assurance/quality control, reporting, financial/resource tracking, risk/issue tracking, change control, in addition to providing guidance to change delivery teams.

Overall Purpose of Role:

• The role of HR PMO Consultant is to establish and drive the Programme Management Office team including:
• Tracking status of programme deliverables and milestones
• Programme / project level risk and issue co-ordination
• Driving and supporting initiative delivery through standard methodologies
• Ensuring compliance of initiatives with HSBC’s Change Framework and the HR Change Governance Process
• Establish and drive programme / project level reporting cycles
• Conducting and supporting project closure activities and lessons learned reviews
• Monitoring the status of projects transitioning into Business as Usual
• Programme level workshops and knowledge sharing on best practice across the HR Function
• Additional responsibilities include assisting the PMO Management team with defining and updating PMO processes, and standards, support the standards & controls team in identifying the thematic risks/issues, managing cross-workstream dependencies and contributing to quality assurance reviews.

The Opportunity:

• The HR PMO Consultant role has been created within the HR Strategy & Transformation team to manage PMO activities for programmes / projects across the HR Function.
• The role holder will provide stakeholders with consistent management information to support decision making at the initiative level.
• The role holder will engage with a wide spectrum of stakeholders across the HR Business, HRIT and Transformation; a key element of this role is to manage these relationships.
• The role holder will lead, influence, motivate and guide stakeholders, and members of the wider PMO team in driving and explaining what good looks like and how this can be achieved.
• The role holder will work in alignment with HSBC’s Change Framework and Values.
• Role Dimensions
• The role holder will drive and manage best-in-class PMO standards for governance and other PMO activities across programmes they are supporting.
• The role will require co-ordination of people and processes across organisation boundaries.
• The role holder will support delivery of complex transformational change with regulatory and high profile internal drivers.
• The role holder will have not have direct line management responsibilities, but will need to deliver through matrix management.

What you’ll do:

• The PMO will play a key role in the management and control of the initiatives within the HR Portfolio. Supporting initiation, design and delivery of programmes through waterfall, agile or hybrid approaches, the role holder will manage the Programme Management Office (PMO) to provide effective support for the Programme Leadership Team and workstream Change Leads under the HSBC Change Framework. The PMO will:
• Establish & support core PMO processes including project reporting, risks & issues management, project governance processes, planning and dependency management, financial reporting, resources planning and tracking.
• Work with programme management to produce regular and ad hoc reporting for presentation to a range of levels within the organisation.
• Maintain working understanding of the objectives, plans and risks of the wider HR programmes.
• Develop effective relationships with key programme stakeholders.
• Liaise with other HR Change programmes to develop plans and manage cross-dependencies.
• Provide input to related programme governance forums, to advise stakeholders on status, delivery feasibility, plans, dependencies, risks and issues.
• Identify relevant contributors to the project reporting processes, and ensure they are fully engaged and understand their required inputs and timelines.
• Clearly communicate progress, issues and successes to stakeholders.
• Deliver an effective and efficient project reporting process, including management of operational risks associated with the programme.
• Ensure adherence with Change Framework and use of standard project management tooling e.g. Clarity, Rally or Jira.
• Act as the custodian of the programme artefacts providing assurance on compliance with the HSBC Change Framework Standards.
• Manage all regulatory and compliance matters and Non-Financial Risks (NFRs). 
• Track progress of mitigating actions for risks/issues/ dependencies and highlight any scope change.
• Anticipate risks/ issues/dependencies that are not easily evident and help others to recognise them.
• Create an environment which anticipates risk, ensuring action is taken to quantify and mitigate them.
• Communicate changes in policy and governance effectively, reinforcing risk processes within the project / programme team.

What you will need to succeed in the role:

• Post-graduate level education e.g. a Master’s degree in business, finance, related field or equivalent experience
• Excellent stakeholder management skills, with the ability to build relationships at a range of levels of seniority.
• Ability to professionally and effectively present information and respond to questions from all levels of management.
• Ability to maintain effective oversight over a range of activities, and effectively prioritise and escalate.
• Strong management, decision-making and interpersonal skills including the ability to listen to and influence
• stakeholders at all levels, and to build consensus among a wide range of internal and external customers with conflicting priorities
• Mature and independent - able to work with little supervision.
• Commitment to delivery, with an ability to drive activities to conclusion.
• A self-starter with excellent written/verbal communication skills.
• Team player able to manage conflict and conflicting priorities.
• Ability to provide effective direction to more junior colleagues.
• Proven ability to provide expert leadership to continuously improve PMO practice
• Project management skills in a complex and/or regulatory environment, with strong risk, issue and dependency management skills.
• Understanding of data compliance governance processes, and familiarity with HSBC processes preferred (for internal applications only)
• Understanding of HSBC’s Change Framework and Values (for internal applications only).
• Proficient in Microsoft Office applications (Word, Excel, Visio, PowerPoint, Project)

Experience

• HR, Financial Services, Risk or Operations Project experience.
• Experience of working with audit and compliance functions, in a project context.
• Experience of mobilising project activity, including establishing new workstreams and delivery processes.
• Experience in change management, including IT systems implementation, across a large organisation
• Track record of successful delivery in a matrix management context.
• Experience of working in a large, global banking organisation would be preferable

What additional skills will be good to have?

• Relevant Project/Programme management professional qualification such as PMP or Prince 2 (preferred)
• Strong experience of using Clarity, CA OpenWorkbench, Rally, Jira, SharePoint (desirable but not essential)

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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