HSBC Group

Business:  Screening Utility Operations – FCR Ops.

Open positions: 2

Role Title: SENIOR ANALYST GSC’s

Global Career Band: 7

Location (Country / City ): India/Bangalore

Recruiter Name : Chiransha Gupta

Why join us?

• In line with our ambition to be the world's leading international bank, HSBC has committed to develop the highest or most effective standards for Financial Crime Compliance and deploy them globally on a consistent basis.  The Global Sanctions Policy mandates that all customers are screened at on-boarding and periodic intervals, following changes to customer information and when the Official Lists and other applicable Local Lists are updated. Automated or manual screening is conducted using HSBC’s mandated automated customer screening solution which generates alerts for investigation, verification, and follow-up as necessary.

The Opportunity:

• This is an Individual Contributor Role, the job holder will work on alert processing, participate in coordinated discussions with line management, business partners for updates and guidance regarding process flow, and procedures and regulatory issues and Manage preliminary investigation reports for the business area to meet established standards in the Service Level Agreement. The job holder will work at the capacity of an SME, hence working on complex queues like Referrals, L2A (make judgement based decisions), PEP (Politically Exposed Person), AML (Anti Money Laundering) /Exits, Sanctions, Fraud and other complex cross trained queues intra and inter NS and PS.
• This is an Individual Contributor role and staff would require to have a good understanding of payments and its implications. The staff will be responsible to take in more complex decision based on enhanced procedure and training under tight deadlines with utmost quality.

What you’ll do:

• Review and undertake full investigation of the alerts escalated from Level 2 and ensure the Potential / True Matches are closed as appropriate; False Positives are discounted as appropriate; RFIs are raised if client information is insufficient to take a decision unable to determine if the Alert is a PEP or not.
• To ensure process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreements (SLAs)
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales
• Investigations/decisions need to be completed within defined SLAs documented within the Global Procedures and as per the standards agreed in the process
• To perform ongoing monitoring and review of workflow and priorities are in accordance with procedures.
• Adhere to the process requirements in accordance with established procedures and set standards and build on the knowledge of latest Sanctions & Anti Money laundering trends
• Common fraud / regulatory risk / errors / irregular escalations are identified and escalated in accordance with procedures in a timely manner.
• Complete assigned tasks independently in the established timeframe as per the process benchmarks.
• All data requirements (timesheets and process information) is accurately updated in a timely manner.
• Establish and maintain effective relationship with all stakeholders and identify areas of service improvements.
• Drive customer centric Quality initiatives and ensure timely effective resolution of escalated issues

What you will need to succeed in the role:

• A Bachelor’s/Master’s degree (E)
• Experience in working / managing Level 2 Referral for Payments Sanctions Screening/Name Screening (E)
• Experience in Sanctions and AML Payments within depth knowledge of SWIFT and other payment gateways (E)
• Minimum 12 months in the FCC Operations as Executive (8A) or Analyst Ops/QA/Training (8B role) (E)
• Flexibility to work in shifts [Including Night / Day (E)
• Broad experience of how the different financial circumstances of customers are reflected in their account activity and the ability from that experience to recognize when activity is suspicious rather than unusual or in keeping
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Attention to detail and Strong Communication skills
• Lateral thinker with an ability to interpret and solve complex issues
• Procedures change frequently; selected candidates are expected to drive the change in the teams immediately
• With minimal training. Is self-motivated, pragmatic (sense of urgency is a must)
• Problem solvers, think outside of the box, think both strategically and tactically to make screening utility more business and customer centric

What additional skills will be good to have?

• Need to build strong process knowledge covering all aspects of Sanctions Name Screening & Payments Screening so as to effectively handle escalations raised by the team.
• Decision making under pressure, giving due consideration to quality, time scales and cost.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes and updates in the process and compliance world which will impact performance and share the same with colleagues in time.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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