HSBC Group

Business: MSS- Management COO
Open positions:1
Role Title: Senior Associate 
Global Career Band: 6
Location (Country / City ): India/Bangalore
Recruiter Name : Hariharasudhan G
The Opportunity: 

• Markets and Securities Services (MSS) provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Business Management Services team under Markets & Securities Services is responsible for providing support to Markets and other MSS businesses across multiple regions / countries in ASIA, Europe, Middle East, US, etc., Perform financial, operational, technological, and administrative tasks related to the MSS business. The incumbent will play a role in developing and expanding the support provided as part of Bangalore Business management team globally across MSS.
• We are a team of multi-faceted professionals specializing in business management and other administrative functions.
• The purpose of this role is to successfully support and manage MSS business requirements from Onshore & Offshore perspective. Together, we provide services to global MSS teams to deliver consistency and efficiencies through centralized and streamlined processes
  What you’ll do: 
  Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
• Tracking of controllable costs and notify COO when surge/dips are noticed. 
• Collaborate with stakeholders to develop a governance model to ensure these attributes are maintained and validated periodically to maintain high data quality standards.
• Make MSS simpler, better, and faster.
• Embrace collaboration, trust our colleagues and team with responsibility, decision making and are accountable to each other.
• Create an environment for constant improvement where we continuously upskill, learn & develop, share ideas to streamline, optimize and innovate.
• Focus on simplification and consider the user with the goal to try and make their life easier with the processes and services we deploy.
• Have a safe space to experiment and make mistakes whilst taking the learning onboard.
• Be prepared, dynamic, responsive and strive to operate with pace.
• Support each other’s careers and look for opportunities to support career development.
• BMS Service Catalogue to be maintained to ensure all services are logged which include those requested.
• Adopt the Transfer of Activities framework as we onboard more BMS Services/Processes requested by countries along with allotting processes and building out utilities.
• All BMS Services to have documented process and procedures in place and regularly reviewed for streamlining and optimization opportunities identified by individuals within the team.
• When designing BMS services factor in design and user experience to ensure the services are adopted from an ease of use/user experience
• perspective and that they deliver the right outcomes for the business.
• Ideate and innovate to make our processes simpler and more value led.
• Timely updates on any actions due for the projects/ programmes
• Effective communication networks used to maintain positive relationships and gather momentum on items as necessary.
• Identifies opportunities to implement scalable solutions that improve revenue, efficiency and or client experience.
• Used process automation and coding tools like Python and other reporting & MI tools
• Worked on Data warehouse or Data Lake projects will be an advantage
• Work on Excel based process enhancement and automation projects
  Leadership & Teamwork  
• Participate in team meeting / team activities and work towards sustaining team spirit.
   
• Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
• Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver
• superior customer service through these values.
• Support achievement of team objectives & participate in in development of cohesive teams. 
• Contribute to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
   

What you will need to succeed in the role: 
Functional Knowledge

• Markets and Securities Services business/product knowledge
• Good understanding of business risks, client base and geopolitical environment
• Ability to identify, manage, and mitigate risk effectively.
• Strong ability to quickly understand business requirements and concerns and deliver a quality result to them.
  Others
• Lead the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Establish and maintain a robust and efficient control environment across the Markets Management Office. together with early identification and effective resolution or escalation of issues that arise.
• Focuses on driving results, even under pressure, through personal drive and perseverance and by encouraging collaboration, creating clarity and building stakeholder commitment.  
• Develops the infrastructure and capabilities needed to enable operational effectiveness and the delivery of the desired results and ensures that decision making is delegated to the most appropriate people.
• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows, and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
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  You’ll achieve more at HSBC 
  HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
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