Job description
Business: IWPB - Global Transformation Centre
Role Title: Senior Business Analyst GSC’s
Global Career Band: 4
Location (Country / City ): India- Hyderabad/Bangalore
Recruiter Name : Lizy Binu VARUGHESE
Why join us?
The Group Transformation Centre (GTC) – IWPB, sits within our Global Service Centre (GSC). It works with Global Businesses and Functions, to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally across the bank using best-in-class execution skills and delivers at pace to achieve the desired business outcomes on large, complex and cross-function projects. The team utilises a design-led approach and Agile Methodology to drive change and translate business intent into clearly defined outcomes.GTC delivers cost effective, flexible and outcome focused transformation through:
Robust business analysis - working with the business to conceptualise solutions/operating models- Change adoption activities to seamlessly embed changeand drive benefits realisation
Program and project management to drive momentum and deliver strategic changes, ensuring quality and pace
The Opportunity:
Senior Business Analysts are at the center of how Global Transformation shapes, delivers and embeds change, acting as the point of contact between the business and IT. They work independently and require a high level of flexibility, and the ability consult at all levels, developing good relationships with delivery partners and Global Functions. Business Analysts are expected to engage in multiple initiatives simultaneously, taking a lead role in larger projects and directing all analyst activity. They are typically responsible for requirements management, design, change management and implementation management.
The Senior Business Analyst will be responsible for managing the analysis activity in at least one priority project/programme with a medium to high level of scope/complexity. The Senior Business Analyst may be required to manage a pool of Business Analysts and be the main point of contact for Business Analysis resource within the priority market having accountability for resourcing and performance management activity.
In re-engineering projects, Business Analysts work closely with Process Consultants in analysing and re-engineering business processes.
They will also often lead design workstreams or teams, managing other GTC Analysts, subject matter experts (SMEs) and resources from our delivery partners
What you’ll do:
Global Transformation Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how Global Transformation delivers and embeds change working with our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity.
Senior Business Analyst’s will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). Senior Business Analysts will often play a people / team management role within the projects / programmes they work on. As members of the Global Transformation management team, they will also have line or assignment management responsibility for a group of more junior resources within their resource pool (as related to their job family). Alongside project delivery responsibilities
Operational Performance:
Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.
Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements
Supports the business and functions in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Supports Global Transformation Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.
Document and develop targeted benefits for a change intervention
Utilises financial skills to develop a high level business case, considering investment and high level benefits
Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts
Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders
Leads end-to-end change journey and validates mitigation plans
Defines, shapes and recommends creative solutions options, weighing risk/reward
Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
Capability and People Development:
Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans
Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community
Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback
Develops a network of professional relationships (within Global Transformation and with delivery partners) to improve collaborative working and encourage openness - sharing ideas, information and collateral
Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers
Support the PMO and Consulting Leadership team with supply management / resourcing pipeline and scheduling. Identifies and shares the resource requirements of the project, to the Program Manager requesting the appropriate skill set and/or experience
Requirements
What you will need to succeed in the role:
Transformation skills (BA skills, Process Mapping, Data analysis and knowledge of SQL, Agile- experience with Agile Ways of Working, JIRA, Confluence)
Cross functional Stakeholder Management (Business, IT, Data, Ops etc)
Related Domain experience
Knowledge:
Expert knowledge of Global Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques
Experience in secured Lending, mortgages and mortgages products like fixed Mortgage and Floating Mortgage, balloon Mortgage, Mortgage application process and underwriting
Change management and implementation management techniques and approaches
Basic business reengineering knowledge
Experience:
Relevant experience in a business analysis role working on complex projects across countries or regions
Overall financial services industry knowledge with specific functional expertise
Experience in business analysis, solution design, change & implementation or consulting activities
Analytical and problem solving skills
Ability to work independently and proactively
Experience with running meetings over video or teleconference
Knowledge of MS Office and business analysis tools
Experience in Change Adoption processes - Plan and implement change intervention to enable smooth transition and embed changes and transition to business as usual, from requirements gathering, communications through to training the final user
Experience with transformation changes design & initiation (D&I) are an advantage
Experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Effective communication, inter-personal and negotiating skills
Proven ability to work across regions,senior stakeholders and business sponsors
What additional skills will be good to have?
Capabilities
Agile expertise
Business Analysis & Design
Business Case and Benefits Realisation
Delivery at Pace
Managing Change and Implementation
Process Re-engineering
Problem Solving and Critical Thinking
Engaging with Customers, Stakeholders and Colleagues
Working in a Dynamic Environment
Working Responsibly
The following additional skills would be advantageous:
Certified Business Analysis Professional (CBAP) – If not held, you would be expected to work towards the qualification
Agile Certifications
Design Thinking
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Recruiter name
Lizy Varughese
Recruiter email
lizy.binu.varughese@hsbc.co.in