HSBC Group

GCB 4

Some careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. 

We are currently seeking a high calibre professional to join our team as a Senior Client Implementation Manager, Global Trade Solutions (GTS) - Commercial Banking. 

Principal Responsibilities

As a Senior Client Implementation Manager, your role involves managing the end-to-end delivery of complex trade solutions to Commercial (CMB) and Global Banking (GBM) clients, and the development, commercialization, and implementation of digital trade finance products and channels. You will also play a key role in enhancing and digitizing our offerings to establish new digital capabilities. 

• Provide expert technical, delivery & subject matter expertise for the implementation of complex digital trade solutions and execution of high-quality service to clients for both CMB and GBM customers to meet evolving client requirements and expectations
• Act as the senior representation for Implementation, interacting where appropriate with the client in negotiations, pitches and post-sale activities which involves complex implementation and technical solutions
• Guide the Implementation team in the efficient completion of technical and operational on-boarding for new-to-trade or new-to-bank clients, ensuring timely revenue realization through high quality service delivery
• Collaborate across teams including Coverage, Sales, Solutions Structuring, Technology and Operations to ensure seamless execution and client success
• Manage the full product lifecycle for digital trade products, including commercialization and implementation, ensuring alignment with market needs and strategic objectives
• Lead the digitization of trade offerings, focusing on increasing straight-through processing (STP) rates and the successful implementation of new digital capabilities

• Strong knowledge of Trade, with at least 5-7 years of relevant experience in product management, project management, digital transformation and/or client implementation
• Ability to lead strategic initiatives with a clear focus on speed to revenue, project milestones, and risk management
• Proven experience managing teams and cross-functional projects, with a focus on client success and timely delivery
• Excellent communication skills, with experience managing stakeholder relationships
• Comfortable in a hybrid work environment and skilled at navigating challenges in dynamic settings

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Singapore with less than twelve months in their current role, including changes in GCB banding, please also obtain and enclose the endorsement from your current line manager in the application; for more information you can visit HRDirect and search for content "SGP: Internal Job Application Criteria”. 

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.