HSBC Group

Role purpose

The Senior Consultant is a member of the Group Communications team, with responsibility for contributing to and leading regional and local internal communications plans, projects, policies and campaigns that directly support HSBC’s Mexico and LAM strategy, purpose and transformation agenda. They will work as part of an integrated, flexible team that uses Agile and traditional working methods to support a wide range of Group programmes and initiatives.

The role holder is expected to have strong, generalist internal communications skills, with the desire to constantly build new capabilities and enhance their knowledge. Will need the ability to build strong stakeholder relationships quickly, and to coach and influence senior leaders and peers. Will be expected to develop creative and compelling content and campaigns, and to develop innovative new communications channels and products. Will also need the ability to develop and act upon measurement and employee insight. 

Main activities

• Manage the development and implementation of internal communications plans and activities supporting HSBC’s OpCo members, with special focus in People areas.
• Contribute to the development of internal communications narratives and lead on the planning and delivery of local and regional campaigns, including key messages, collateral and measurement.
• Contribute to channel strategy and roadmap including development of innovative new internal communications products, techniques and channels.
• Develop the strategy and management of global communications channels including digital workplace (intranet, mobile, internal social media) as well as leader and manager communications.
• Manage organisational change and business transformation through strategic communications planning and implementation
• Use measurement and insight (including employee engagement data) to inform activities and ensure focus on business outcomes.
• Consider the external implications of implementing employee communications campaigns and projects and collaborate with media relations colleagues on external messages to mitigate risks

• Ability to understand business issues and devise communication solutions that deliver results, constructing fresh approaches where appropriate and making connections to other issues.
• Able to work within an ambiguous environment, prioritise and reconcile competing demands and resolve complex issues.
• A proven track record in developing, managing and implementing employee communication plans, translating into solid and practical delivery programmes
• Excellent stakeholder management skills, including the ability to work confidently and effectively with senior executives across regional/global geographies
• A strong team player who can work collaboratively with peers and encourage / deliver excellent performance from teams and individuals
• Ability to work quickly, managing time and multiple priorities effectively
• Excellent interpersonal, strategic planning and project management skills
• Excellent verbal and written communications skills in Spanish & English
• Strong knowledge of communication trends and best practice
• Broad knowledge of financial services industry and global marketplace 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.