Job description

Business: FICC Tech

Open Positions: 1

Recruiter Name: Florence P F PAN

Location: GZ

 

Why join us?

Global Debt Markets (GDM) IT supports the Global Debt Markets Business within HSBC’s Markets and Securities Services organisation.   The GDM Business are the principle market makers for Credit and Rates products within the HSBC Markets business.  
The Falcon UI is a core piece of the Global Debt Markets (GDM) technology estate and the foundation upon which the GDM Trader Desktop is built.   Falcon teams work on nearly every part of the front office application estate from Risk and Trading Booking to Electronic Trading and Market Making. 
The Falcon framework is a state-of-the-art trading and risk application platform utilized across various businesses at HSBC built on HTML5 and React. The framework is designed for scalability, high throughput, responsiveness and availability to meet high standards of the trading desks. Using the latest technologies, applications based on Falcon compete with industry leading solutions in robustness, scalability as well as aesthetics. Falcon applications are quickly evolving at a high release cadence contributed by a large team of developers from across IT.
We currently invite high calibre IT professionals with strong passion to develop a career in the technology industry of Market and Securities Services.

Most crucially of all, our focus is not just on what we do but how we do it. In GDM Live Risk and Pricing, we feel it is important that you are able to grow as an individual in an environment that values respect and work-life balance, where achievement is recognized and where leaders are transparent about the direction the company is going in, where your role in that strategy is clear and your manager supports you to deliver it.

 

The Opportunity:

We are seeking a dedicated and skilled Production Service Support Manager (PSM) to assist in managing IT production services for our Fixed Income, Currencies, and Commodities (FICC) Risk business line. This role is crucial to ensure effective and efficient service 

  

What you’ll do:

  • Service Management: Oversee daily operations and support processes for FICC Risk applications and systems, ensuring optimal performance and stability, identify areas for improvement.
  • Incident Management: Lead incident resolution efforts, coordinating with cross-functional team to address and resolve issue promptly.
  • Problem Management: Manage and guide the post incident reviews, ensuring proper root cause analysis and fix, enabling the teams to grow from incidents.
  • Change Management: Manage changes to the production environment, ensuring proper testing and documentation before implementation.
  • Risk and Control Management: Stay close with latest control environment, ensuring risk analysis, mitigation and acceptance.
  • User Support: Provide support to end-users and business stakeholders, addressing queries and issues related to FICC applications with teams.
  • Reporting and Governance: Generate regular reports on service performance, incidents, release cadence and other OKRs, collaborate with teams for feedback and defining improvement actions.
  • Documentation: Provide guidance and assist to maintain comprehensive documentation for processes, procedures, and incident reports.
Requirements
  • Bachelor’s degree in information technology, Computer Science, or a related field.
  • 5+ years of experience in IT service management, preferably in a banking or financial services environment.
  • Strong experience in supporting production environments, particularly in FICC applications.
  • Ability to work collaboratively or independently in a fast-paced, dynamic environment, and effectively under pressure.
  • Technical Skills: Proficiency in ITIL frameworks, SDLC processes, incident management tools, and monitoring systems.
  • Analytical Skills: Strong problem-solving skills with the ability to analyze complex issues and develop effective solutions.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.

 

What additional skills will be good to have? 

  • Certifications: ITIL Foundation certification, project management or other relevant certifications.
  • Technical Knowledge: Familiarity with trading platforms, databases, and cloud technologies.
  • Scripting Skills: Experience with automation tools or scripting languages (e.g., Python, Shell)
  • Business Knowledge: Understanding of financial markets and instruments, experience on working with front office, particularly in FICC area.

 

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

 

You’ll achieve more at HSBC

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Software Development (GuangDong) Limited***

Recruiter name
Pei Fang Pan
Recruiter email
florence.p.f.pan@hsbc.com.cn
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