HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking a high calibre professional to join our team as a Senior Customer Service Manager.

Principal Responsibilities

• GTS Client Services is a client facing unit within GTS Services who take full ownership of clients’ transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance
• Advise clients on trade transactional practices & products
• Interact with clients (and clients’ customers, applicable to RF) to collect client payments & apply risk controls
• Encourage client adoption of self-serve solutions to enable proactive service
• Understand clients’ transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore
• Monitor client experience, client feedback & service quality

• Able to effectively communicate with clients, prospects and internal stakeholders
• Knowledge of  Trade Services products
• Has experience in a dedicated client relationship role and proven track record of meeting customer’s financial needs successfully
• Highly driven as well as motivated to excel and be able to thrive when faced with challenges

To be considered for this role, the relevant rights to work in Singapore is required.

When applying, please submit a full resume. Your local internal application policy should be followed. For more information you can visit HRDirect and search for content "SGP: Internal Job Application Criteria”. 

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.