HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

RB&W Fraud 

Principal responsibilities
 

• Lead and oversight the operation of offshore Fraud Investigations Team, Fraud Detection Team and Dedicated Fraud Call Team to ensure the operation is effective and efficient and identify potential control weaknesses according to regulatory requirement and internal procedures.  Ensure the handling are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators.
• Develop and implement strategies to identify, prevent and reduce fraud, and investigate/follow up on the reported fraudulent activities.
• Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation.
• Liaise with external stakeholders including legal enforcement agencies and handle urgent cases with immediate fraud risk mitigation. 
• Review and monitor the quality check offshore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions.
• Review serious or complex operational or control issues, determine and present the optimal options for resolution to mitigate the identified fraud risk, track the response, and ensure appropriate governance.
• Monitor the operation of investigations and detection that are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators.
• Protect the bank customers from fraud by effectively managing fraud risk.

• University Graduate in Business Administration, Banking, Finance or related discipline
• Minimum 8 years of solid experience in fraud operations/ fraud risks/ investigations or relevant disciplines
• High proficiency in English, Chinese and Putonghua
• Able to work in rotating shift in non-HASE premises
• Ability to communicate effectively, embrace change and overcome challenges
• Merchant acquiring / card fraud handling and knowledge of credit card dispute rules and regulations will be an advantage
• Solid experience in overseeing a robust fraud operations team and working with controls that manage fraud risk

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited