HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

ICO (International Client Onboarding) assist customer to apply for overseas HSBC account, and provide customer with excellent and convenient experience.

The Opportunity:  

ICO Senior Exclusive case manager is responsible for handling Jade/HNW clients on processing of cross boarder account opening.  This role is full of opportunities and challenges. You will have the opportunities to cummunication Jade/HNW clients and work with various stakeholder You will keep learning new things in a changing environment, and expand your horizon.  Welcome to join us and start a new journey of your career.  

What you’ll do:     

• Hotline handling including English call.
• Sales driven: International product referral (credit card, global money, mortgage etc.).
• Excellent service mind-set including complaint handling.
• International account opening (E2E).
• High Risk case, VVIP case handling.

What you will need to succeed in the role:       

• Pure English speaking with customer, excellent English writing.
• Excellent Cantonese and Mandarin.
• Strong management sense.
• With Project experience and change mindset.
• Strong presentation skill.
• Data analysis / RPA / Coding skill is a plus.

What additional skills will be good to have?     

• CET-6.   

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***

(* The information contained in this job description is a true and accurate reflection of the job as specified.)