HSBC Group

GCB 4 

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, , as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities. 

We are currently seeking a high calibre professional to join our team as a Senior Manager, Payment Fraud.

Principal Responsibilities 

• Designing, implementation and development of robust payment fraud detection rules and the target operating model
• Collaborate with Analytics to ensure fraud detection rules are effective while minimizing false positives
• Coordinate with WPB Fraud Management, CMB Analytics, Global Fraud, and offshore teams for ongoing process and infrastructure enhancement and build out of robust payment fraud detection to ensure that CMB customers are protected
• Act as the country point of contact for the frontline on payment fraud matters, provide SME guidance and payment fraud training to Business, and contribute in highlighting common issues, risks and best practice by working with the business and risks teams in the second/third line of defense
• Engage in special projects including but not limited to independent reviews, design and implementation of fraud controls in digital onboarding journeys
• Provide feedback to the Global CMB Fraud Risk team and recommend improvements to processes, procedures and methodologies
• Drive a proactive risk management framework through enhanced assessment, reporting and analytics
• Provide regular updates and present to regional/global risk governance forums
• Drive, influence and promote effective control management of fraud risk

• Good understanding of payment fraud with experience mitigating and remediating the risks in a Commercial Banking environment
• Business experience in Commercial Banking centered on delivery of commercially sensible high quality customer experience preferably gained through experience in front-line roles
• Ability to drive project and change initiatives independently, even in situations with ambiguities and with less-than-completed set of information
• Proven, progressive and broad-based banking experience in Commercial payment fraud management and/or business risk consulting backgrounds, in depth knowledge of emerging payment fraud risk trends would be an advantage
• Able to apply critical thinking to make robust risk-based decisions
• Strong project and stakeholder management, articulation, and organizational skills and ability to communicate with impact, and deliver clear presentations independently
• Proven problem-solving skills with the ability to consider alternative and innovative solutions
• Ability to independently plan, design and execute on projects that often require short delivery times to high-profile audience
• Bachelor’s degree in business, related field, or equivalent experience

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.