HSBC Group

GCB 7

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Operations Shared Services (OSS) drives operations' performance standards, service excellence, and consistency across the Group and our Global Service Centres (GSCs). This central team oversees areas such as business intelligence, cost management, reporting, billing and regulatory compliance. In addition, through its GSC Capabilities team, they are responsible for enterprise-wide workforce management, location strategy, future skills, and group common services (AI, automation, and other strategic initiatives). 

We are currently seeking a high calibre professional to join our team as a Senior Officer, MPF Administration (12 months fixed term contract). 

Principal Responsibilities

In this role you will

• Monitor and control daily operational tasks (including offshore) so that timely and quality services are delivered and ensure compliance with statutory deadlines where applicable
• Handle special projects, ad hoc tasks, and other restricted transactions as assigned by supervisor
• Assist in preparing statistics for management information and reporting purposes
• Identify and recommend methods to improve operating efficiency and expense control through better workflow, Management Information System and automation enhancement
• Assess the impact when there is any regulatory change or group policy and procedure and embed it to the operation procedures and process
• Ensure daily processing are complied with regulatory timeline and agreed service turnaround time
• Prepare and arrange electronic messages to customers

To be successful you will need

• Strong PC and technical skill e.g. MS Word, Excel, PowerPoint etc
• Excellent communication, presentation, organizational and interpersonal skills
• Knowledge of MPF retirement benefits knowledge
• Ability to analyse problem and offer appropriate solution when handling daily administrative tasks

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.