HSBC Group

GCB 7

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Senior Officer, MPF Administration. 

Principal Responsibilities

• Delivers a quality operational performance and fully comply with the MPF Ordinance and Regulations
• Deliver tasks and projects assigned to meet quality and deadline
• Monitor and undertake quality assurance and related activities on administrative service
• Conduct and support due diligence, internal review and related activities to facilitate the monitoring of admin service
• Support initiatives to enhance customer experience via streamlining and digital journey
• Develop and maintain strong relationships with Business Partners / sponsors, internal and external partners
• Oversight of MPF Operations complied with regulatory timeline and agreed service turnaround time
• Identifies and recommends methods to improve operating efficiency and expense control through better workflow, Management Information Systems and automation enhancement

• Ability to work Independently
• Ability to develop innovative solutions to enhance service delivery and improve operation efficiency
• Ability to prioritise tasks efficiently and manage multiple tasks
• Ability to handle conflicting ideas/suggestions from various stakeholders and propose solutions acceptable to all parties
• Possess a high level of flexibility in the approach and must be able to demonstrate good judgment and sense

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.