HSBC Group

GCB 4

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Senior Product Manager, Wealth & Premier Solutions.

Principal Responsibilities

This role reports to the Head of Lending Acquisition, Wealth and Premier Solutions and is an integral part of HSBC’s International Wealth and Premier Banking business. The role is accountable for supporting the development of our acquisition strategy and driving acquisition activities across our mortgages, cards and personal loans businesses across global markets, particularly within Asia and the Middle East.  

In this role you will

• Take full ownership of product delivery from ideation to post-launch stabilization, translating product roadmap priorities into actionable delivery plans, ensuring alignment with business timelines and commercial goals
• Lead all aspects of product implementation including planning, design integration, drafting user stories, planning/budgeting, business readiness, operational enablement, and system configuration
• Create analysis of customer journeys, current and future business process flow, and product functionality
• Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, Technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
• Ensure risks and issues are identified and managed closely and remove project delivery blockers and contribute to post implementation reviews to demonstrate success and progress of projects
• Develop various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints, training document, user manual and communication)
• Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers

• Implement strong governance frameworks and issue escalation protocols to safeguard delivery timelines, budget, controls, and regulatory integrity. 

  Ensure all deliveries meet regulatory, risk, compliance, and audit requirements  

To be successful you will need

• Extensive experience defining the end-to-end Lending process, from Originations, through Fulfilment, Servicing and Collections
• Excellent decision making and problem-solving ability; adept at managing ambiguity
• Demonstration of commerciality with strong financial acumen in multi-cultural environment with global and market teams
• Excellent understanding of Business Transformation Frameworks, Agile methodologies, and best practice technique
• Excellent relationship building and senior stakeholder management skills; success in the role depends on working effectively with multiple stakeholders, including both internal and external stakeholders with varying degrees of knowledge and expertise
• Effective consensus builder to ensure the appropriate buy-in and support from markets/regions and Global stakeholders and able to operate effectively in a complex matrix driven environment

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?". 

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.