HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

We are currently seeking high caliber professionals to join our department as Senior Programme Manager under Wealth & Personal Banking - Transformation and Management Team

Principal responsibilities:

• Lead a team to provide internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various Wealth and Personal Banking business area.
• Provide SME supports on investigating operational issues, problems and new opportunities. Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact.
• Orchestrating end-to-end study on business models and process map of products and services with varying levels of complexity to help assess, and communicate to WPB management on how different scenarios impact existing state of business. 
• Drive the project team to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis. 
• Steer the team to defining clear criteria for acceptable final solutions of work to ensure new business and services meet business and user needs and are aligned with organisational goals.
• Keep abreast on latest technology / best practices in different line-of-business within HASE, and/or recent technology trend in banking industry, and deliver changes to current processes with efficiency and cost improvement.
• Acting as a role-model to foster a high engagement team to deliver good quality outputs which exceed user expectations.

• University graduate in related disciplines or other relevant qualifications.
• Minimum of 10 years’ relevant experience in leading scrum teams to implement medium-large scale projects successfully. 
• Strong in project management/business analysis capability.
• Knowledge in Payment, CASA and Foreign Exchange business preferred. 
• Familiarize with different ranges of business analytical tools like data models, process flow construction, customer journey mapping etc.
• Agile knowledge and scrum master experience will be an advantage.
• Being proactive, innovative, with good communication and analytical skills, and is able to share previous experience on presenting his/her proposals in front of senior management.
• Proficiency in both spoken and written English and Chinese.
• Ability to adopt a growth mindset and proactively identify and drive change opportunities across different stakeholders to secure their support.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application.