Job description
Business: IWPB Technology
Open Positions: 1
Recruiter Name: Season Y Y MO
Location: GZ
Why join us?
Global IT enables HSBC to remain at the forefront of software development by delivering top quality, customized banking solutions across 50+ countries. Increasingly our digital products are becoming the first point of contact for over 40 million HSBC customers, allowing us to embrace a rapid rate of change, the adoption of new technologies and utilize agile delivery methods. We believe in creating fantastic products with exceptional customer experience, ones that seamlessly integrate into our customer’s lives.
Digital IT sits within Global IT with an annual budget of approximately $US 250-300 million. We’re an international brand undertaking a major transformation and provide opportunities on a global scale.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout 2020 and beyond, we are currently seeking a Digital Service Manager to join HSBC Technology.
Technology is rapidly changing, with customers wanting to interact more quickly and securely with their service providers. For HSBC Technology, the ability to deliver innovative technology, rapidly, continuously and safely, is at the heart of delivering the simpler, faster, better banking experience that our customers and colleagues expect.
The Opportunity:
We are looking for a Senior Software Engineer role, is responsible for running the day to day Service Reliability Engineering process and provide best-in-class operational and technical application and systems support to HSBC digital customers and internal business functions.
This role will be working as part of a global support function across multiple regions including India, UK, NA and AP. The focus is on service stability for HSBCs Platform and Application estate working closely with our development teams to ensure the adoption of a DevOps model encouraging the teams to support their own applications and prioritize remediation and fixes above feature delivery.
What you’ll do:
- Ensuring availability of HK shift (8am-4pm)
- Daily pickup support from US shift and handover support to India shift
- Working with technical teams / application teams to ensure that root cause of incident is found and support from platform is provided for fix
- Closely monitor alert from production and provide active support during HK shift
- Closely monitor support requirement from alert channel to sit in and provide required support during HK shift
- Summarize runbook for India shift handover for ongoing incident
- Join global support team and provide ticket-based support
- Work as release engineering to support regular production release (mainly EU region)
Requirements
- Excellent problem-solving skills and an ability to collaborate with different teams
- Skilled in multi-tasking and self-managing a diverse workload
- Experience of front-end development (html, JavaScript, etc.)
- Experience of working in Agile and knowledge of DevOps
- Good understanding of AWS cloud
- Good understanding of CI/CD
- Excellent written and verbal communication skills
- Experience with Adobe Experience Manager software/solution will be an added advantage
What additional skills will be good to have?
- As a technology enthusiast you will challenge the norm, innovate and contribute to the delivery, support and maintenance of delightful online banking experiences for our customers worldwide.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Positive ‘can-do’ attitude
Link to Candidate User Guide:
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***
Recruiter name
Ying Yi Mo
Recruiter email
season.y.y.mo@hsbc.com.cn