Job description

Business:  CIB - GPS Technology

Open Positions: 1

Recruiter Name: Krystal Z LI 

Location: GZ

 

Why join us?

CIB Technology provides technology solutions to support HSBC’s four global businesses: Commercial Banking, Global Banking and Markets, Global Private Banking and Retail Banking and Wealth Management.

CIB Technology Payments, as a major Service Line reporting into CIB Technology, faces off to Commercial Banking, Global Banking and Markets and Retail Banking and Wealth Management.  Payments is the backbone of transaction banking, our Production Engineering team leverages Site Reliability Engineering (SRE) practises to deliver & continuously improve production applications and systems. In our team, you’ll help build a meaningful engineering discipline, combining software and systems know-how to develop engineering solutions to technology operations problems. In partnership with software development we focus on enhancing existing systems, building reliable infrastructure, and reducing toil through automation. Our team is founded on critical technology skills, problem solving and excellent communication. Your contribution will be as a player/coach, bringing your technical experience and hands on expertise as well as your leadership skills.

The Opportunity:

We are currently seeking an experienced professional to take on the role of Senior Software Engineer within the CIB IT Payments, focusing on payment services support for the Bank in ASP region.

What you’ll do:

  • Provide full scope of the day to day Production Support service including resolution of the live incidents, post-resolution problem management activities and change management;

  • Drive issue owners with right progress that fits the requirements for Tier 0 services in incident management;

  • Provide timely incident communication internally as required;

  • Provide technical expertise in finding root cause of system problems;

  • Work as the owner of production environment, participant in various changes deployment and related post implementation verifications, including new link testing;

  • Work closely with various stakeholders located in different regions of the world;

  • Review, design and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support;

  • Automate daily manual routine work;

  • Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

Requirements

  • Bachelor’s degree or equivalent experience in software engineering discipline.

  • Fluent English communication skills.

  • Knowledgeable cross domain and able to operate a global level solving complex, mission critical problems.

  • Demonstrable experience of distributed compute, Linux, Unix, oracle, WebSphere, MQ.

  • Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.

  • Experience with broad range of technologist tools e.g. Application Performance Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet.

  • Strong understanding of core Service Management disciplines.

  • Excellent technical debugging and trouble shooting skills.

 

What additional skills will be good to have?

  • ITIL Foudation cert, in depth Payments knowledge would be an advantage

 

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6&searchTerm=IJP

You’ll achieve more at HSBC

 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

***Issued By HSBC Software Development (GuangDong) Limited***

Recruiter name
Zhen Li
Recruiter email
krystal.z.li@hsbc.com.cn
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