HSBC Group

Business: Global Ops & Automation IT

Open Positions: 1

Recruiter Name: Sherry M J Li

Location: GZ

Why join us?

Global Operations and Automation (GO&A) exist ‘To enable HSBC with Bank wide process transformation capabilities through resilient and scalable intelligent automation technology and services. The team are truly global: developing and delivering change across all key markets supported by HSBC with a host of leading technologies. They provide technology ownership of several hundred applications that are integral to the successful support to HSBC Global Operations. Transformational change remains primary across the current book of work, delivering products and capabilities to enable faster and more streamlined services to customers of the global businesses and functions.

The Opportunity:

As GO&A Technology Cloud lead, you will lead a cloud specialist team and work with GO&A Technology peer teams to define and implement best practices across Cloud technologies. You will take accountability to optimise GO&A technology cloud infrastructure and maintain / increase effectiveness of emerging cloud technology adoption.

What you’ll do:

• Develop, execute & evolve the Cloud strategy for on-prem and external cloud infrastructure for GO&A IT in line with GO&A needs.
• Define and control central cloud standards. Drive the group-wide Cloud strategy across GO&A IT, ensuring effective management of risk and controls to ensure we balance pace and agility with service availability and resilience.
• Drive Cloud DevOps execution in GO&A IT by guiding Cloud DevOps platforms, tools, techniques adoption.
• Provide effective Cloud MI (Management Information) and reporting to guide GO&A IT teams optimum cloud usage.
• Engage with teams across GO&A IT to ensure that cloud applications are agile, secure, scalable, cost effective and highly available, in accordance with our goals for Vision ’27.
• Ensure that technology teams well leverage cloud technology to deliver high-quality services, providing training and development opportunities where required.
• Stay abreast of industry trends and cloud emerging technologies such as GenAI and make recommendations for their adoption where relevant.

Talent Management Responsibilities

• Manage resource allocation across teams to maximize business impact of resources and
• ensure each team has the skills and capabilities needed to achieve its objectives.
• Manage talent, playing a key role in performance management and compensation processes, role and competency definition, and diversity, equity, and inclusion initiatives.
• Recruit and hire talent to address new needs and skill gaps.
• Facilitate collaboration and partnership across teams and stakeholders.
• Build a culture that supports learning, collaboration, transparency, and inclusiveness.
• Manage employee engagement and promote a compelling employee value proposition to retain staff.

Functional Knowledge

• Certified cloud DevOps expert on GCP/ Azure/ AWS Cloud.
• Hands on experience of setting cloud environment and sound knowledge on CI/CD Ecosystems (Terraform, Jenkins , Ansible , Groovy etc.).
• Proven experience in developing the CI/CD pipelines to build the Cloud Infra using the Terraform and Jenkins.
• Experienced in fixing the cloud vulnerabilities.
• Sound knowhow on alerting and monitoring tools like Stake Driver and Cloud Watch.
• Proven industry experience of running a cloud team including processes, technologies, challenges, strategy.
• Expertise in Strategy, Business Planning, Governance and Stakeholder Management. Knowledge of cloud technology and technology trends, and the ability to provide technology consultancy to senior business heads.
• Established industry relationships with Executives at large technology vendors.
• Experience in planning and managing significant expenditure in a complex organization.
• This role will operate in a global transformation capacity.
• This role will require detailed understanding of all business areas across the bank and relevant technology domains.
• The role will be responsible for developing thought leadership and best practice, including engagement with vendors / third parties.
• Ability to work across cultures and all locations in a complex, matrix organization.

Skills & Experience

• Proven experience in a banking or financial services organization.
• Strong technical knowledge of relevant technologies and DevOps ways of working.
• Excellent leadership and team management skills, with the ability to motivate and inspire teams to achieve their goals.
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.
• Ability to analyze complex technical and business problems and develop effective solutions.
• Able to manage a variety of senior stakeholder relationships and develop a trusting working relationship with them.
• Ability to work in an unstructured and changing environment.
• Ability to influence teams to think "outside" the box and look at solutions / approaches outside traditional comfort zones.
• Strong external vendor management skills.
• Good business sense and commercial acumen.
• Strong drive to get things done and work in an environment with many moving parts but still find a way forward.
• Ability to continually question and reduce costs.
• Excellent people management skills.
• Leading and directing executive and non-executive work groups and effecting change through people.
• Managing operational functions, directing process re-engineering and efficiency exercises.
• Strong ability to balance risks vs rewards and maximizing the cost effectiveness and profitability for the business.
• Strong people leadership, teamwork, gathering information and analyzing, judgment and decision making, communication competencies.
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=60ce20691ba69010280dc9df1d4bcb56

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***