HSBC Group

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, free salary continuance insurance, share match equity scheme, enhanced parental pay and leave offering, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management and Global Private Banking.

In this role, you will be responsible for responsible for providing support to the digital designers as well as being responsible for UX writing on all Digital design projects working closely with all stakeholders on the annual calendar of digital program delivery.

Your main responsibilities will include:

• Work closely with global and local teams to ensure the design content aligns with both global standards and local market needs for the HSBC Australia mobile banking app, online banking and public website. 
• Advocate for user-centric design principles and foster a culture of challenging existing norms to innovate better experience design. 
• Engage in a collaborative design process with designers, digital product managers, business analysts to help deliver intuitive experiences for our customers. 
• Ability to work in agile design sprints to iteratively develop solutions, from ideation through prototyping to final implementation, ensuring a cohesive user experience.
• Ability to work on multiple initiatives, with meticulous record keeping.
• Collaborate with design researchers use insights from usability testing. ensuring solutions are deeply rooted in user needs and behaviours.
• Responsible to own and maintain the up-to-date UX writing system for the HSBC Australia mobile banking app and online journeys, ensuring  there is consistency across the global product serves the Australian population. 
• Ability to create and update screens / UX flows using the HSBC design system
• Support the UX designers with low to mid-fidelity content wireframes

To be successful in this role, you will need:

• Bachelor’s degree in a Finance and/or business-related field with proven track record of working on multiple digital projects and large matrix organisation.
• Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
• Experience in managing a wide range of projects, across multiple work stream teams and stakeholders of different levels, cultures, and operating models.
• Strong knowledge of Agile methodology and ways of operating.
• Familiarity with HSBC visual design system
• Experience in consumer banking would be advantageous.
• Strong research understanding of UX research.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.