Job Advert Details
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If you're looking for a role that will help you stand out at HSBC, look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centers, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently looking for Senior Vice President Portfolio and Customer Life Cycle Management
Qualifications
Responsibilities:
The role holder is responsible for the Emerging Affluent portfolio within IWPB. Focus is to ensure the EA portfolio grows healthily with focus on key KPIs including revenue/customer, net new money, customer engagement etc. The role holder is also responsible for Customer Life Cycle Management within EA segment; aligning with HSBC’s framework to ascertain customers are well managed throughout all stages including acquisition/activation, relationship deepening, and retention.
To be successful in this role, you should meet the following requirements:
- Emerging Affluent will be one of the key segments we will focus on, aligning with global direction and hence the importance of managing the portfolio properly to ensure healthy customer growth, with focus on fulfilling customer needs whilst optimizing profitability.
- Customer life cycle management strategy to be built specifically for the emerging affluent segment to ensure customers are well-engaged from day one, remains active throughout their journey with WPB and continue to grow their relationship with the bank, whilst also managing customer retention.
- Ensure healthy customer flow within IWPB portfolio, managing upgrades and downgrades.
- Lead x-sell and portfolio optimization initiatives across IWPB to arrive at a good product penetration ratios and financial performance.
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey
Recruiter name
Kemala Siregar
Recruiter email
kemala.siregar@hsbc.co.id