Job description
Level GCB5
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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Technology teams in the UK work closely with our global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. They also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank. Our multi-disciplined teams include DevOps Engineers, IT Architects, Front and Back End Developers, Infrastructure specialists, Cyber experts, as well as Project and Programme managers.
Your career opportunity
Hybrid Integration Platform is a fast-paced, dynamic team to work in within CTO Enterprise Infrastructure. As well as traditional messaging, web technologies and GRID, we provide cloud native infrastructure solutions for our customers including platforms such as Internal Kubernetes Platform and HSBC Internal Cloud.
Within our Service Quality team in HIP, we manage and govern all areas of quality, risk and compliance across our engineering teams.
As a lead in Service Quality, you will drive the quality agenda across the HIP teams, including a focus on change, incident and problem, as well as controls adherence, and risk and compliance.
What you’ll do
• Drive the quality agenda for HIP, uplifting quality for change, incident and problem by performing regular reviews, implementing effective quality gates and reporting to demonstrate uplift.
• Develop quality governance processes, and provide reporting and support to a range of senior stakeholders
• Track and monitor controls adherence, work with ITSOs to uplift control gaps
• Run and manage projects to deliver adherence to new controls and metrics, co-ordinating uplift requirements with ITSOs.
• Run and manage projects to deliver strategic programmes or initiatives.
• Build trust-based relationships with key internal stakeholders including ITSOs, change raisers and senior leads including head of domain.
• Work as part of an agile team POD.
Requirements
What you need to have to succeed in this role
• Proven track record of delivering high levels of service quality within an IT environment
• Strong understanding and knowledge of middleware technologies is essential
• Proven track record of governance and control, as well as project management.
• Positive outlook including problem solving, and solution-orientated thinking.
• ITIL4 qualification strongly preferred.
• Agile methodology experience, including scrum, Kanban, stand-ups etc.
• Effective communication, problem solving skills, strategic and pragmatic approach to develop solutions and ability to work in a fast-paced, dynamically changing environment.
• Strong People Leadership, Articulation, Strategic Planning and Execution, Networking, and Influencing Skills.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500
Recruiter name
HSBC Recruitment
Recruiter email
hsbc.recruitment@hsbc.com