HSBC Group

Services Manager - 0000LJ6E

GCB 6 

Some careers grow faster than others.    

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In this role, you will:
•    Maintain and improve the delivery of “world class” customer service by working as directed by management to ensure that all work is processed within SLA. 
•    To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint.
•    To be aware of the nature of our customers business and FCC requirements and alert any unusual transactions to Line Management
•    Handle customers’ general and transaction-specific enquiries (e.g. status enquiries, document delivery status, etc.). That also include calling the customers providing an update with regard to the status of the GTEEs.
•    Identify opportunities to cross sell sending quality referrals to BDM team
•    BCP Co-coordinator
•    Ensure that the customer is at the heart of everything we do both personally and as an organisation by ensuring work is completed in accordance with established procedures and standards
•    Proactive in approach to daily tasks and identify best practices

To be successful in the role, you should meet the following requirements:

•    Bachelor's degree or equivalent experience
•    Orientation to customer service and good understanding of customer service principles and practices.
•    Knowledge of Trade products and associated back-office processing
•    Verbal and written fluency in English
•    Effective communication and interpersonal skills
•    Effective listening, probing and problem-solving skills

You’ll achieve more when you join HSBC.                
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. 
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.