HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a TPEM and Change Manager Support Manager.

Principal Responsibilities

In this role you will

• Support the TPEM to ensure the HSBC Third Party Risk Management Framework is adhered to including periodic review and assessment of the appointed Third-Party Service Providers’ compliance to HSBC Standards
• Work with procurement and legal team to ensure that all third-party contracts are properly executed, monitored, and adhered to. Review contract terms regularly to ensure that they remain relevant and favourable to the organization
• Support communications between new service provider and the TPEM, and facilitate engagement / onboarding and contract renewal; Support the monitoring of service quality, delivery timeliness, cost effectiveness, and customer satisfaction; Support the acquisition of data driven reports and analytics to track progress, identify trends, and detect any deviations from the agreed upon standards
• Support the TPEM in maintaining business continuity plan with the appointed service provider is in place and updated regularly; Support the Change Manager to work with involved parties to monitor and communicate areas for improvement in TMO processes, tools and ways of working
• Help create and maintain a roadmap of changes proposed by the TMO across their handling processes and tools
• Adhere to the change management process both internally and with external parties are required (e.g. PCCW), facilitating business requirements elicitation and build including testing
• Work closely with the business manager to share resourcing and budget requirements 
• Key drivers of system and procedures change to achieve efficiency and effectiveness of operation, and compliance with regulations and policies

To be successful you will need

• University Degree Holder with work experience in the areas of pension funds, ORSO and MPF would be an advantage
• Good communication skills, including excellent written and spoken Chinese and English; proficiency in Putonghua is a plus 
• Strong leadership skill; Demonstrated ability to develop and motivate staff 
• Analytical to enhance system and procedures  
• Strong project management skill, interpersonal skill, negotiation skill to deal with clients, problem solving skills and be client / regulator focused 
• Eager to learn and strive for continuous improvement; Willing to change and be proactive to drive change 
• Able to work under pressure and meet deadlines  
• High integrity and professionalism

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.