HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

The Global Third Party Management Hub is being implemented in Global Operations as part of the Global TPM Transformation programme to service HSBC and ensure that all activities required to fulfil our TPM risk obligations are completed in a standardised, accurate, timely and compliant manner.

The scope of the GTPM Hub will cover Risk and Compliance for external third parties only, starting with Traditional Suppliers in 2021 and expanding to support Other Third Party types in 2022.   

The Opportunity:  

Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party. This is an essential part of our business because it;

• Ensures we comply to our regulatory obligations
• Protects HSBC’s brand, values and reputation
• Enables us to meet our business needs and support critical business services
• Reduces the risk of doing business with third parties
• Supports our policies and provides a consistent approach across the bank

In H2 2021, the Global Third Party Management (GTPM) Hub was launched to support Third Party Engagement Managers (TPEMs) across HSBC with third party risk management activities. 

The next step in the evolution of the current support model is for the GTPM Hub to provide a Managed Service by taking on additional responsibility for risk management activities, including the execution of control tasks.

This is a key role in the function that will be or become expert in third party management and will be integral to the success of the function through mentoring, leadership, relationship management, portfolio management and process improvement.

What you’ll do:     

The TPRM Case Manager to;

• Be the single point of contact for the relevant SROs, building a strong collaborative relationship
• Build an understanding of the engagement, the service and the risks associated with engagement categories.
• Proactively manage the end-to-end engagement with the SROs, ensuring that actions are completed in a timely manner.
• Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues.
• Assess the risk associated with an engagement via the completion of the Pre-Assessment and IRQ (Inherent Risk Questionnaire). 
• Perform periodic updates to the Pre-Assessment and IRQ (if triggered).
• Review contract wherever required to understand more about the obligations and relevant contractual clauses.
• Execute all pre-contract tasks and activities against defined quality standards.
• Perform a detailed review of the Residual Risk Questionnaires received from external third parties, reviewing responses and evidence against defined quality standards and engaging with suppliers where appropriate.
• Coordinate any risk mitigation remediation activity between third party, SROs and other internal parties.
• Execute all post-contract tasks and activities against defined quality standards.
• Coordinating engagement exit activities between SRO, internal and external parties to ensure that engagements are exited compliantly to TPR policy.
• Ensure that SROs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC’s Policies & FIMs.
• Obtain all necessary approvals from the SROs.
• Provide guidance to the SROs to ensure adherence to policies and processes.
• Proactively seek advice, where needed, from the TPM SME’s (Third Party Management Subject Matter Experts) or Team Lead.
• Act as a trusted partner, ensuring the SROs feel supported and build trust and credibility in the Hub by acting with integrity and professionalism in day to day engagements.
• Escalate any issues in a timely manner to HUB Team Lead or Subject Matter Expert
• Documenting findings from the quality assurance reviews.
• Maintaining and observing HSBC internal control standards, as well as timely implementation of internal and external audit points, together with issues raised by external authorities.

What you will need to succeed in the role:       

Functional Knowledge

• Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable.
• Experience of managing a complex portfolio of work.
• A good understanding and experience of the Global Businesses and Global Functions within a Bank, the regulatory environment within the region and knowledge of third party risk.
• Demonstrable examples of team work and collaboration with internal and external customers
• Attention to detail and proactive awareness of internal and external policies.
• Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial.
• Strong problem solving skills and ability mentor & coach team members.
• Experience of managing simple projects to time and quality.
• Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers.
• Excellent written and verbal communication skills and proficient in MS tools.
• A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions)
• Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing) People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud), Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk.

What additional skills will be good to have?     

• Academic qualification: Bachelor’s degree or demonstration of relevant industry experience.
• The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.
• Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations.  

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0171483&sys_kb_id=4c793c401b7a1c509e15553a2d4bcb35  

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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(* The information contained in this job description is a true and accurate reflection of the job as specified.)