Job description
Business: Wealth & Personal Banking
Role Title: VP - Ops Efficiency and Migrations GSC’s
Global Career Band: 4
Location (Country / City ): India/Bangalore
Recruiter Name : Lizy Binu VARUGHESE
The Opportunity:
What you’ll do:
Functional Accountabilities:
The purpose of the role is to provide effective Financial Management and Workforce Planning – whilst delivering comprehensive financial planning, monitoring and managing budget for GSC business lines. Provide oversight of Cost & FTE and collaborate effectively with Global, Regional and Country Finance teams
The incumbent will support the Global GSC Head to lead and drive the implementation of the location strategy and help the business in managing the GSCs deliverables and assisting in execution of the approved initiatives
To monitor the governance of Intra-Group Service Agreements, GSC Recharges & Billing processes and Cost Centre framework management to ensure financial transparency and control adherence
Oversee the management of delivery services by establishing appropriate benchmarks, KPIs, performance metrics and reporting elements while ensuring all capabilities are mapped to correct DS IDs
The individual will act as RM for non-client-related matters, including infrastructure, Regulatory Compliance, IT, and other functions ensuring alignment with Private Banking standards and to meet the strategic objectives work closely and collaborate with wider GSC stakeholders
The role holder will support the end-to-end execution of migration processes for all capabilities across GSCs, right-shoring programs and efficiency initiatives while ensuring alignment with business objectives, cost framework and regulatory requirements
Act as a primary point-of-contact for Regulatory adherence, Data Visa management, Audit preparedness and Operational Control Frameworks across GSCs
The role holder will be responsible for managing indirect costs, GSC recharges and billing processes with a strong understanding of journal entries and recharges mechanism
The incumbent needs to review, monitor and implement governance processes once the project phase is over for all new transitions, work with BRCM and Data Control for the entire scope of migrations management initiatives for GPB & WPS
Drive the Financial Resource Planning (FRP), cost forecasting, accruals and workforce planning for all offshore centres under GPB&WPS
Develop financial reports and metrics to represent YTD run rate and specific efficiency targets
Maintain discipline on Headcount Control (FTE tracking & analysis), Attritions Assumption, PBRR process, Span of Control, Cost and achieving agreed targets
Monitor performance and ensure service/performance level agreements are set correctly and honored from both Service Provider and Service Recipient
Oversee Business Continuity Planning (BCP) and Business Impact Analysis (BIA) to ensure minimal business disruptions
Support the execution of location optimization and transition strategies to achieve cost effectiveness and align with overarching business objectives
Direct large scale migration projects thereby managing end-to-end planning, stakeholder engagement and execution with minimal operational disruptions
Lead complex cross-border business transitions, boundary change and Cost-to-Achieve programmes
Principal Accountabilities and Responsibilities: (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)
The role demands a highly motivated, pro-active approach to business growth and requirement with excellent communication skills and keen attention to detail. Candidate should have extensive experience of the Private Banking domain and offshoring setup, be highly numerate and able to come up with solutions to unanticipated problems where required (ideally drawing on industry expertise and prior experience)
Sees the 'bigger picture' and assesses relationships between solutions / projects and business performance
Project Management responsibility to streamline all PB Migration activities and regulatory adherence to cohesively align all business management activities
Ensure the GSCs are aligned to Group FIM and Local regulatory compliance in terms of services, operations and data transfer and classifications
Adherence to the global policies and standards within all projects, processes and outputs
Ability to manage multiple work-streams simultaneously, prioritizing personal and team workload
Leadership & Teamwork:
Excellent communication skills, with the ability to collaborate effectively with senior leaders, HR, Legal, Compliance and other key stakeholders to understand business priorities and align workforce strategies accordingly
Advanced leadership, management, collaboration and coaching skills with experience of presenting sound and well-reasoned advice
Support to develop a culture committed to the delivery of outstanding customer service and healthy, open, transparent team environment.
Encourages the sharing of knowledge and information across teams and leverages from experience and learning from others
Drive a performance-based culture to improve and drive efficiencies and performance including the effective management of underperformers
Establishes goals, success criteria and performance measures to evaluate the success of major strategic initiatives
Requirements
What you will need to succeed in the role:
At least 15+ years’ end to end business experience within Investment Banking domain
Proven ability to influence, engage and build strong relationships with senior stakeholders across global functions. Exceptional stakeholder management and cross-functional collaboration skills are essential to navigate complex organizational structures, drive strategic initiatives and deliver results as desired
Proven ability to articulate complex issues concisely and in simple language to support problem analysis
Strong experience in leading and coordinating governance papers and forums as well as related activities
Strong experience leading strategy implementation for the multiple business lines
Strong experience in financial budgeting, strategic planning, communication, and people management processes
Proven capability and experience in independently managing and executing a diverse range of tasks
Excellent relationship management, collaboration and influencing skills
Strong understanding of HSBC structures, processes and objectives across the Group
Comfortable with ambiguity and unfamiliarity and able to bring clarity to requirements
The role holder will be expected to operate with discretion given the sensitive nature of some of the high priority programmes
Link to Candidate User Guide:
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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***Issued By HSBC Electronic Data Processing (India) Private LTD***
Recruiter name
Lizy Varughese
Recruiter email
lizy.binu.varughese@hsbc.co.in