HSBC Group

Business: Global Payment Solutions Operations

Open positions:1

Role Title: VP - Payments Innovation Lead GSC’s

Global Career Band: 4

Location (Country / City ): India / Hyderabad/ Bangalore

Recruiter Name : Anusha Balakrishna

Why join us?

• Global Payment Solutions Operations (GPSO) supports processing, investigation, utilities, and other high-end GPS work for multiple business entities across the group. GPSO serves multiple distinct business regions of HSBC Bank covering their entire global payments operations. Several differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank; the business service is gearing itself to take it to next level by strengthening its innovation management team.

The Opportunity:

• Be part of innovation, lead change within HSBC Global Payment Solutions Operations by closely working with Technology, Business, Transformation, Automation & Innovation teams.
• Play a key role in helping the business define their business problem statements – challenging business perceptions where required. Ensure delivery at pace.
• Manage and participate in projects across which have been initiated as a result of mandatory requirements including regulatory changes or projects that have been driven by new business opportunities as a result of market trends or HSBC initiatives. Projects often have fixed delivery dates and have defined deliverables including product and service enhancements. Often projects involve numerous internal and external parties, participation in meetings with stakeholders is required.

What you’ll do:

• Developing and implementing strategies for in novation, setting goals, and defining key performance indicators to measure success.
• Work closely with Technology, Business, Transformation, Automation & Innovation teams to identify and
• deliver change with a view of improving operations efficiency, customer experience and risk reduction.
• Have a broad understanding of automation and innovation solution used in the industry to be able to
• recommend solutions & technology fit for purpose.
• Have required business knowledge and commercial acumen to be able to draft business cases and
• system change requests (CRs) from time to time.
• Liaise with internal as well as external customers to define problem statement impacting customer journey.
• Proactively escalate to Project Sponsor any issues / bottlenecks that would impact delivery timelines or introduces risk to the bank.
• Understand Management Information (MI) requirements to be able to produce, analyse and interpret MI.
• Follow up with stakeholders on outstanding project tasks.
• Understand payments standards followed in different markets and organisations.
• Be able to identify best practices and scale it up to other markets to leverage benefit.
• Have knowledge of architecture and functionality of payment platforms to be able to propose fine tuning rules and changes to procedure that helps lift straight through processing, reduce investigations and improve overall customer experience.
• Experience / exposure working with banking systems like customer channels, core banking and back office payment applications to ensure cross impacts of procedural or systemic changes (if any) are well understood and failures pre-empted.
• Work with Ops and Technology to introduce procedural and technological changes that helps build sustainable operations efficiency.
• Use influencing skills to be able to steer change request conversations and be able to secure necessary business approval to implement change.
• Regularly share monthly newsletter highlighting improvements introduced by change teams to senior stakeholders.
• Maintain highest standards of audit and compliance requirements.
• Get involved projects and/or adhoc special assignments as required to fast track or maximize benefit realization.
• Establish and maintain effective relationship with operations team, business stakeholders, technology, and vendor partners.
• Is open to challenge, acknowledges when things go wrong and fixes things by learning from past mistakes.
• Ensure that processes and procedures are continually reviewed and improved and changes are communicated and implemented effectively.
• Build professional relationships with colleagues in cross functional areas.
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Review the process E2E and enhance the current workflow on ongoing basis.
• Work with front line relationship managers and business to promote the use of self-serve tool thereby reducing reliance on operations and better turnaround on customer enquiries.
• Be able to share MI and solutions that are backed up by data and metrics.
• Handle ADHOC request from Stakeholders, Prepare MI’s and Reports per management request.
• Carry out root cause analysis, business risk and client impact in case of any service outage.

What you will need to succeed in the role:

• Awareness of payment technology and payment systems (E)
• Excellent interpersonal & influential skills with ability to communicate confidently with senior stakeholders (E)
• People management experience - Leading, motivating and developing, large teams with diversified responsibilities for min. of 5 years (E).
• Experience working in automation projects using technologies like Blue Prism RPA, Microsoft Power Automate/App, UI Path etc. (E)
• Proven project management skills (E)
• Good analytical skill with proven exposure to data mining and data analytical tasks (E)
• Excellent communication skills – Written & Verbal (E)
• Possess good problem solving and decision-making skills (E)
• Ability to plan & organize effectively as well as adopt a flexible approach to change (E)
• Strong time management skills and ability to work under pressure (E)
• Self-driven and show high degree of commercial orientation (E)
• Ability to work independently and often in ambiguous environment (E)
• Is a change leader to drive and implement changes within the Payments Business Service (E).
• Has the ability to proactively seek, pre-empt and prevent bottlenecks by implementing practical solutions within tight deadlines (E).
• Proven track record of strong focus towards high levels of Quality and Customer Service (E).

What additional skills will be good to have?

• Exposure / certification on data mining (Power Query, SQL, Google Cloud) and data visualization tools (Tableau, Qlik) would be added advantage (D)
• Knowledge of ISO 20022 (D)

Link to Candidate User Guide:

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(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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