HSBC Group

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high calibre professional to join our team as a Vice President, Customers Acquisition.

Principal Responsibilities

• Support Senior Vice President Business Centre to achieve the aspirations of Business Banking Portfolio Management, contribute to the sustainable revenue growth and delivery of best-in-class service, in full compliance with regulatory requirement and the Bank’s standards
• Proactively acquire quality new customers in strategic focus sectors to maximize the New Customer Acquisition value and revenue contribution to the Bank
• Solicit new strategic ecosystem partners and Corporate Service Providers in alignment with the Bank’s appetite to drive customer acquisition and achieve net customer growth targets
• Attentively manage key ecosystem partners and Corporate Service Providers with the best-in-class service and maximize wallet share of customer referral for the Bank
• Maximize customer value/revenue, products penetration and multi-buy rate after onboarding a new customer, with performance to be measured within the first 18 months of onboarding, and ensure the right channels/parties to satisfy the customers’ banking needs
• Provide the best-in-class customer service with high NPS score and fast turnaround time of account opening
• Reasonably control the New Customer Acquisition financial crime risk with minimal Suspicious Transaction Report and Customer Selection & Exit Management after onboarding
• Be the Financial Crime Risk owner of the onboarded relationships and empowered to self-approve medium/low risk cases, within the Bank’s guided Financial Crime Risk framework which evolve from time to time
• Assist Senior Vice President Business Centre to provide coaching to new joiners and junior acquisition staff in order to uplift the portfolio revenue in the Business Centre

• University graduate with solid knowledge in commercial banking and its products
• Advanced banking experience, preferably with past working experience in similar role
• Proven track record in customer acquisition and revenue generation
• Be committed, self-motivated with positive attitude
• Attentive to details and able to solve problems independently
• Has well-developed communication, interpersonal, influencing and negotiation skills 
• Proficient in both English and Chinese (including Putonghua), in both speaking and writing

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.