ID del contrato
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
HSBC Wholesales Banking (WSB) serves millions of businesses ranging from small to large corporates, providing commercial customers with a full range of banking services including: Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 64 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high calibre professional to join our team as ISB Team Leader.
Principal responsibilities:
- Grow and manage a complex portfolio of borrowing and high value non-borrowing customers in Vietnam.
- Deepen existing relationships and monitoring the credit risk associated with the portfolio, within the operating and strategic plans and in accordance with credit guidelines
- Manage all of the Financial crime and operational risks associated with the portfolio and comply with all local and group guidelines / policies.
- Acting as a role model to junior Relationship Managers. Senior RMs will handle the largest portfolios and be expected to generate new business for the bank. They will also be expected to coach and support junior RMs and to share their experience for the good of the team.
- Be open and connected with client’s, both in Vietnam and overseas, with colleagues inside the HSBC group and with other important stakeholders.
- Deliver best in class service to International subsidiaries, including seemless account opening process, credit approval process etc
- Maintain regular contact with the Global Relationship Manager (GRM) and ensure they are kept updated of activity
- Ensure that the GRM and their clients local and international profile is correctly reflected in HORIS and Client Vision
- Identify potential business opportunities in the existing portfolio and advise GRM and other stakeholders, i.e. product partners
- Identify ways to grow the subsidiary relationship
- Develop in depth knowledge in industries that will contribute to long term growth and profitability
- Generate cross country referrals facilitated via Global Links and local or overseas International Banking Centre (IBC), whichever is appropriate
- Generate referrals for other Global Businesses, e.g. Global Banking & Markets (GBM), Global Payment Solutions (GTS), Global Payment Solutions (GPS), Wealth and Personal Banking (WPB), as appropriate
- Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
- Service a portfolio of CMB ISB or Global Banking clients.
- Establish an effective working relationship with GRMs / GRBs and ensure they provide the required service.
- Ensure a quality service for all customers by owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC
- Help the customer to draw on the HSBC group network by working closely with other CMB countries and product groups (GTS, GPS and GBM)
- Ensure early identification of customer problems and take action where there are potential and existing problem accounts to protect HSBC interests
- Be an ambassador for HSBC and develop the bank’s profile in the local ‘International Business’ community
- Work in partnership with colleagues across the HSBC network to deliver exceptional standards and quality of service
- Ensure fairness in all aspects of strategy, product design & delivery, customer literature & correspondence, financial promotions, administration and complaint handling
- Participate in internal and external business events, road shows and seminars as required by the business.
Postulación
- Minimum of 5 years of managerial and commercial banking experience with exposure to trade services operations and marketing of corporate products and services.
- Practical experience and attendance of relevant courses.
- Familiarity with various computer systems/applications software in the front office is desirable.
- Ability to communicate, identify and analyse customer requirements, provide and sell need-based solutions to customers effectively.
- Excellent command of English.