HSBC Group

Why join us?

People Solutions & Advice team in GSC / Tech is responsible for planning, managing and executing the employee relations (ER) strategy and policies, supporting change & transformation while maintaining a harmonious working environment within the organization. The team supports 65,000 employees based across in 8 countries. 

What you’ll do:

To plan, manage and execute the ER strategy and policies in order to support change & transformation while maintaining a harmonious working environment within the organization. To ensure that decisions taken in this regard are compliant with local legislations, and the Group's guidelines that apply. Provide risk-mitigated, pragmatic & proactive advice to Regional / Country HR Teams & Business Managers for design & deployment of standardized employee relations practices by coordinating with Internal / External Legal Counsels & Specialist Functions (like Information Security, Regulatory Compliance, Financial Crime Compliance etc.) This particular role will be based in GSC Malaysia with additional exposure to other markets, as appropriate. 

What you will need to succeed in the role:

• Act as subject matter expert for all employee relations / employment law related aspects for HR Business Partners, HR Advisors and Business Managers; providing advisory on variety of labour and employment matters including key transformation / change initiatives / restructuring / redundancies / offshoring utilizing appropriate approach / methodology to identify associated risks with actions / decisions.
• Manage Industrial Relations situations / matters which includes development of proactive IR strategy and relationship management with representative bodies (if applicable).
• Contribute to the development, implementation and maintenance of a HR management information system, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes.
• Escalation points for conflicts, interpretation and advice regarding employment laws and other ER concerns, as also advisor to other parts of HR & Senior Leadership regarding disciplinary actions, grievances and employment related arbitration and / or litigation.
• Build strong relationships with various internal i.e. HR Team, Offshore Regional Stakeholders, Internal Legal, and Specialist Functions and also with external stake holder, for seamless delivery of ER objectives.
• Ensure appropriate consolidation, quality audit and reporting on all conduct issues for GSCM and the assigned responsibility area.
• Effectively engage and manage relationships with legal counsels; work on litigation strategy with respect to employment disputes; ownership & accountability for outcomes for GSCM.
• Compliance to Legal entity / Country regulatory, and other local matters while operating to defined Global standards.
• Implement and act as a custodian of the important internal policies such as the Global Consequence Management Framework, and local Disciplinary & Grievance Policies, Workplace Harassment protocols, Code of Conduct etc.

What additional skills will be good to have?

• More than 8 years of experience in Employee Relations / HR Legal Consultancy with in-depth understanding / knowledge of employment laws and regulations.
• Degree in law and/or Industrial Relations.
• Strong understanding of Employee Relations Principles for handling employee grievance / conduct / disciplinary / whistleblowing issues, business transformation, regulatory hearing / litigation management.
• Ability to identify, analyze / evaluate and resolve ER issues and provide consultation to management.
• Strong written and communication skills with experience of management presentation, report writing, drafting guidance materials/policies etc.
• Listening, negotiation and analytical skills necessary for coaching business representatives, managers & employees.
• Demonstrated experience in effective interactions with senior management in a matrix organization.
• Good analytical, problem solving and decision making skills combined with influencing and negotiation skills.
• Proven ability to work well under pressure within demanding and changing timescales and deadlines.
• Strict adherence to the requirements of confidentiality, discretion and integrity.
• Demonstrates positive and collaborative values and behaviors ensuring they are reflected across all people delivery touch points.
• Strong customer focus and employee experience perspective, as well as external best practice and best practice understanding. 

What additional skills will be good to have?

• A clear and concise communication style with strong interpersonal and influencing skills.
• Well-developed organizational skills and strong attention to detail.
• Flexible and able to multi-task and re-prioritize in an agile manner.