Job description
- Support people managers and employees in navigating the spectrum of HR Services with coaching and advice to help resolve queries.
- Relationship manages and co-ordinate support for enquiries that touch multiple areas of HR, this may involve coordinating multiple HR specialists to resolve issues.
- Support change activities for managers and HR colleagues around a broad range of HR Processes.
- Give support and encourage customer adoption of HR Systems and tools.
- Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
- Support interpretation of policy and procedures.
- Implementation of HSBC's Resourcing strategy and ensuring all execution is aligned to the strategy.
- Support the operational resourcing service delivery and to indirectly manage the delivery of hires through the liaison with HRSD
- Implementation of a highly commercial resourcing operational platform that maximizes candidate and hiring manager experience aligned to HSBC brand values whilst ensuring compliance with regulatory, audit and legislative requirements and operational excellence
Requisitos
- Bachelor or Master’s degree in Human Resources Management or related field.
- Preferable with some working experience in talent acquisition and other HR related field.
- Resourceful, energetic, and the ability to multi-task in a fast-paced environment.
- Responsive, detail-oriented, and possess good analytical skills.
- Excellent interpersonal skills and a desire to work in a team-oriented environment.
- Ability to develop practical, cost-effective solution to complex issues.