Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Fraud
We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.
Principal responsibilities
- Understand and adhere to established policies and procedures in own team
- Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
- Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
- Review and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions
- Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
- Provide guidance/direction to mentor members of the team or develop their skills
- Handle ad hoc projects as assigned
Requisitos
- University Graduate in Business Administration, Banking, Finance or related discipline
- Minimum 2 years of solid experience in fraud opeations / fraud risks / investigations
- Ability to communicate effectively, embrace change and overcome challenges
- Ability to prioritize conflicting demands and problems in a dynamic environment
- High level of influencing skills with the ability to communicate to multiple stakeholders
- High proficiency in English, Chinese and Putonghua
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
- Experience on QC/QA/monitoring a team/ audit work
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