Job description
Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. The International Wealth and Premier Banking Chief Operating Office supports the business to deliver exceptional customer journeys and increase efficiency across our global network. We support the business through effective governance, financial and risk management, transformation, and operational management, ensuring that all International Wealth and Premier Banking business units and markets have the right capabilities and procedures to compete effectively and grow safely. We work in an agile manner and at pace, partnering with teams in Technology and Digital Business Services to bring innovative, digital-first solutions to our customers.
We are currently seeking a high calibre professional to join our team as an Assistant Operations Manager, Banking Operations.
Principal Responsibilities
In this role you will
- Manage and monitor the performance of onshore and offshore sites with quality output and service turnaround times and provide coaching as needed including maintaining effective MI to enable ongoing evaluation and work with GSC for future development strategy
- Attend Court Affirmation process
- Customer & Official Enquiry (eg. receive and provide physical documentation to law firms and government bodies)
- Handling Customer Relations and enquiry
- Contribute to the financial control of the department
- Manage the Business Recovery Plan, drills and required documentation update
- Projects delivery on-time and SMEs released to support change
Requisitos
To be successful you will need
- Subject Matter Expert on banking account servicing and operations
- Good capability in coping with large quantity requests and tight deadlines
- Proactive and self-motivated approach with the ability to work independently
- Attend incident investigation review and remediation meeting when required
- Lead projects in operations
- You are expected to carry out his/her duties independently with minimum supervision in pursuit of operating and strategic objectives
- You are expected to drive changes, conduct regular process review to improve operational efficiency, process streamlining, and customer experience strategies
Opening up a world of opportunity
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.