HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The role holder holds oversight for the Disputes and Fraud Operations teams in the GSC.  Is responsible for providing effective oversight by providing cohesive leadership of the teams and managing key stakeholder relationships. The role holder is responsible for the GSC teams distributed across multiple locations including Mexico, Bangalore,  Kolkata & Manila.

As our Trusted Sources and Flow Lead you will:

• Work closely with Head of Fraud Operations and peers to help draw up and implement strategic initiatives for the business and contribute towards the overall goals of Operations
• Develop, drive and implement best practice in respect of communication between the GSC Disputes/Fraud Ops team and other team areas
• Establishes and leads an effective, high performing team through communication, performance management, and development planning and reward/recognition practices
• Oversee operational performance - business outcomes, operational & risk.  Leverage best practices and operational efficiencies across teams
• Continually review existing processes for opportunities to improve effectiveness and efficiency. Manages the effective communication and execution of the strategy
• Review audit reports, compliance reviews and QA controls within the operational risk database and take appropriate action regarding any significant exceptions
• Deal with issues for which, at times, there is no clear-cut solution whilst still being able to provide judgement and clear direction. 

For this role, HSBC targets a pay range between $77,100.00 and $115,600.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Well-developed managerial, analytical, organizational, operational and planning skills
• Wide scope of knowledge and experience in the financial services business including key trends and market knowledge, and products with strengths in operations, systems and organization
• Familiarity with and understanding of regulatory and compliance topics, including Anti-Money Laundering and General Compliance
• Proven operations and change leadership experience and the ability to accomplish through others
• Substantial experience in Operations Management including Fraud
• Experience in managing a successful team in a pressured, turn-around time driven environment
• Previous Disputes experience preferred

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.