Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President, Fraud Operations
Principal responsibilities
Work closely with the senior leadership team, global and regional/market stakeholders, and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals of Fraud Operations.
Help in driving standardization, embedding and implementation of the Global Quality standards
Foster an environment for the team where people can speak up to remove barriers to success, and collaborate to put the best ideas into practice
Identify performance improvement opportunities and work with key stakeholders to realize the same. Support the delivery of appropriate training/refresher programs to improve process and service quality, automation and dashboard reporting, calibration, and coaching.
Manage execution of global and regional initiatives by supporting the Vice President Fraud Operations. With relevant subject matter experts, drive towards standardization of product, process, systems, and operational models to deliver consistent best in class service.
Requisitos
Degree in any discipline and relevant work experience commensurate with the position.
Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever-changing Risk environment.
Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
Highly effective in working with all levels of management and staff and able to influence decision making in a matrix environment.
Ability to work under pressure and communicate well, being accurate and concise, ability to deliver to tight and demanding deadlines.
Experience of working in a high voice/volume environment with minimal supervision and aligned to HSBC values and principles.
Excellent reporting, tracking skills and Microsoft Office skills. Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and actions required.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***