HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate-Data Analytics

Principal responsibilities

• Provide first-line functional support for CME, CSP, AI and other Frontline applications. Action user requests by following the agreed procedures, investigate and provide resolution for all requests received on (FLHD) Frontline helpdesk.
• Monitor and action the requests and workload in the different queue to ensure that Service Level Agreement (SLA) is honored.
• Report technical issues to IT Support and act as a bridge between users and IT by owning the request throughout the life cycle by ensuring the end user is kept updated on the progress.
• Understand and deliver excellent user support. Process user instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
• Maintain balance between quality, productivity and strive towards excellence.
• Identify training needs and ensure development through various training courses available.
• Understand and demonstrate intelligent use of system tools and procedures.
• Ensure accuracy of data and deliverables with comprehensive policies and processes.
• Data cleansing - identifying, assessing and resolving any data quality issues.
• Undergo continuous learning and enhance job specific skills over-time.
• Pro-actively suggest and design improvements in process workflow, procedures where applicable.
• Responsible for adhering of DIMs (Desk Instruction Manuals) and SOPs (Standard Operating Procedures) along with day-to-day query resolution and ensuring SLA adherence.
• To keep themselves updated on the latest procedural / policy changes and work with the program team seeking clarifications.
• To adhere to all audit requirements including but not limited to Declaration of Secrecy / Data Protection Act / Health Safety and Security / Clear Desk Policy / Process Specific Audit requirements / Compliance Requirements
• Ensure adherence with all the applicable compliance policies (Data security policy, AML, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.
• Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed out.

• Bachelor’s or Master’s degree from reputed university.
• Experience and good knowledge of working in the Banking and Financial Sector.
• Ability to perform a detailed and complete analysis of user issues and problem-solving skills. 
• Excellent business communication (written and verbal) and with presentation skills.
• Candidate should have the ability to build connections, promote ideas and work collaboratively with the team and key stakeholders.
• Ownership capability, adapt to multi data environment with quick learning ability.
• Experience of working in an Agile environment.
• Highly effective in narrating the analytical output to stake holders, draw agreement on business actions or formulate strategies.
• Familiarity with working in any frontline system like CRM or prior experience in Support environment is desired.
• Strong Microsoft suite (MS Office, Excel, PPT etc) skills.
• Strong analytical skills and understanding of data quality management principles.
• Good communication skills in both written and spoken. Ability to develop and effectively communicate complex concepts and ideas.
• Flexible to work in different shifts on rotational basis.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***