HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist.

Business: Regional CIO - ASP

Principal responsibilities

• Lead the design, implementation, and enhancement of service monitoring systems to ensure services operate within agreed Service Level Objectives (SLOs) and enable rapid response to performance indicator breaches.
• Drive automation initiatives by identifying opportunities to replace manual tasks with software solutions, improving efficiency and reliability across systems.
• Perform in-depth system analysis, configuration management, and implement improvements to enhance system software performance, availability, scalability, and reliability.
• Oversee and approve deployment changes, ensuring adherence to best practices and minimizing change-related incidents that could impact the error budget.
• Collaborate with cross-functional teams, including software engineers, testers, and product managers, to ensure systems meet non-functional requirements such as performance, security, and availability.
• Develop and enforce best practices for incident management, root cause analysis, and post-mortem processes to improve system resilience.
• Mentor and guide junior SREs, fostering a culture of continuous learning and operational excellence.
• Maintain and expand system documentation, including runbooks, architecture diagrams, and operational procedures, ensuring critical knowledge is accessible to the team.
• Lead capacity planning and disaster recovery strategies to ensure system readiness for growth and unexpected events.
• Stay updated on industry trends and emerging technologies, driving innovation and improvements in reliability engineering practices.

• Minimum 10 years of experience in production support, SRE, or DevOps roles, with a proven track record of managing and improving large-scale, mission-critical systems.
• Advanced programming and scripting skills (e.g., Java, Python, Go, SQL, API development, backend systems).
• Extensive experience with containerization (Docker) and orchestration platforms (Kubernetes), including designing and managing large-scale deployments.
• Proficiency in monitoring and observability tools such as Splunk, CloudWatch, AppDynamics, Prometheus, or Grafana.
• Strong expertise in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or Ansible, with experience in managing cloud-based infrastructure (AWS, Azure, or GCP).
• Demonstrable experience in designing and implementing automation pipelines for CI/CD and operational tasks.
• Proven ability to lead cross-functional teams to resolve complex technical issues and drive system improvements.
• Strong understanding of security best practices, including vulnerability management and secure system design.
• Excellent written and verbal communication skills in both Mandarin and English, with the ability to communicate complex technical concepts to diverse audiences.
• Experience in mentoring and leading junior engineers, fostering a collaborative and high-performing team environment.
• Strong analytical and problem-solving skills, with a focus on delivering scalable and reliable solutions.

 You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role. 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***