HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director Software Engineering. 

Business: CIB - Credit & Lending Tech

Principal responsibilities

• The Power Platform Services Management Lead is highly technical and hands-on providing global service management to all Microsoft Platform services under CIB Automation Platform COE. This leadership role will be responsible for leading our IT Resilience functions and initiatives in driving exceptional service standards. The role will have an opportunity to shape the future of IT service management and Resilience at CIB Automation Platform, focusing on standardizing and hardening the service resilience as well as leading our IT service quality initiatives.
• The role enhances our Site Reliability Engineering team’s capabilities by driving the implementation of effective technical solutions that maximize customer value. The role serves multiple technical platforms, and Microsoft Platform relevant services will be the main focus. The role needs to lead different resources who based in China, India, and Mexico to provide 24*7 services to our end users.
• The Software Engineering job leads the systematic application of engineering approaches to the development, operation, maintenance and retirement of software applications, systems and platforms – encompassing devOps engineering discipline aimed at ensuing software meets user requirements, is reliable, scalable and efficient.
• The job will lead the end-to-end service management lifecycle – expert level understanding of Site Reliability Engineering, Incident Management, Problem Management, Release Management and other support activities.
• Have technical knowledge and skills in Azure and power platform or relevant Low Code/ No Code experience.
• Be able to work in a Global team, understand priorities of others, managing conflicts while ensuring that production standards are not compromised.
• Project management, change management and time management skills, excellent knowledge of project life cycle.
• A fast learner with effective planning, organizational, analytical and problem-solving skills.
• Proactive, possess an outgoing personality, self-motivated and be able to work independently and under pressure.
• Willingness to work with the team/business in different time zone occasionally.
• Collaborate with senior management to identify and prioritize service quality initiatives.
• Work with a dynamic and innovative team in a supportive and collaborative work environment.
• Oversee the incident management and problem resolution processes, providing leadership and direction to ensure high performance and continuous improvement.
• Foster a culture of customer service excellence within the IT service management team.
• Excellent communication and presentation skills.
• Fluent in written and spoken English and Chinese.
• A highly-motivated individual with positive and proactive attitude.

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's degree is preferred.
• 5 years or above experience in Financial Industry as Service Management or Production Support, better have customer facing support experience.
• Proven experience in IT service management, leading incident resolution with a track record of driving successful service resilience uplift in a senior role.
• Strong problem solving skills to address technical issues and incidents across a complex environment across IT systems and teams effectively for efficient IT service recovery.
• Deep commitment on responding to ad-hoc IT incident escalation in timely manner and leading the problem resolution for resuming IT services with the sense of urgency.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent verbal and written communication, interpersonal, and stakeholder management skills, with the ability to influence stakeholders at all levels.
• Proficiency in ITIL or other service management frameworks; relevant certifications (e.g., ITIL, COBIT) are a plus.
• Analytical mindset with the ability to leverage data to drive decision-making and continuous improvement.
• Able to adapt in global team culture and communication in different locations.
• Good understanding and experience on SDLC, Agile and DevOps.
• Open-minded, reliable and independent.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***