Job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wholesale COO delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, servicing key product journeys to meet client needs, and delivering safe growth through non-financial risk expertise, we collaborate across the global businesses and global functions to get it done. With skill paths from analytics to agile, risk management to digital transformation, customer experience to cultural evolution, Wholesale COO is where problems are solved and careers are made.
We are currently seeking a high calibre professional to join our team as an Associate, Market Integration.
Principal Responsibilities
- Be embedded alongside delivery teams to support the timely usage of features and functionality to our customers. This role family works alongside local markets and Transformation to ensure business operations and customers are ready to consume digital and regulatory change
- Collaborate and drive the change implementation activities within region / market, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
- Manage the people aspect of change, in particular looking to maximise adoption and usage, and minimise resistance
- Apply structured change management processes and tools to create a strategy to support adoption of the changes required by a project or initiative
- Support the design, development, delivery and management of communications
- Conduct impact analyses, assess change readiness and identify key stakeholders
- Provide input, document requirements and support the design and delivery of training programs
- Develop detailed change plans to track progress
- Develop clear and concise communication materials (emails/release notes) to varying audiences, ranging from senior stakeholders, within WCL Services and end users
- Experienced with data visualization tools such as Power BI
- Experienced with project management tools such as Jira/confluence
- Be able to create summary docs from elaborate design, project/process documents and confluence pages
- Ability to analyze data sets using advanced excel techniques/ other analytical tool
Requisitos
- Credit and Lending experience
- Basic understanding of C&L operations and key systems
- Role Family experience recommended
- Exposure to responsibilities associated to the role family
- Transformation experience recommended
- Has experience of working on change programmes
- Evidence of self-development across a number of disciplines
- Industry recognized technical certifications desired i.e. Test Management, Agile, Black Belt – Six Sigma
- Strong command of English and Chinese (Cantonese or Mandarin) is highly preferred
To be considered for this role, the relevant rights to work in Hong Kong is required.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited