Job description
Join HSBC Global Payments Solutions (GPS) as an Associate Project Manager, within our Client Implementation team. At HSBC, our GPS Client Implementation team are dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting-edge Global Payments and Liquidity Solutions.
The role of an Associate Project Manager in Client Implementation is key to shaping global and local client relationships by managing multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients onto HSBC’s channels and solutions, ensuring seamless transitions, driving satisfaction, and supporting excellence.
Expectations:
o Provide support in pre-mandate consultation and project management for our diverse client base, utilising your knowledge of SME Payments, Liquidity, ERP, and Regulatory Solutions.
o Assist in streamlining documentation processes using tools like GDOCs to ensure accurate and timely delivery.
o Support proactive project management methodologies and organisational designs to assist in managing multiple client projects effectively.
o Collaborate with internal and external stakeholders across multiple regions, under the guidance of the Senior Project Manager.
o Assist in client communication throughout the project lifecycle and beyond.
o Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
o Contribute to continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback.
o Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales, and Product, to optimise internal processes and project delivery.
o Stay updated on the latest developments in payments products and technology.
o Maintain a balanced approach to work and life, even when under pressure.
Requisitos
Desired Experience:
o Experience in building effective client relationships and stakeholder management is desirable.
o Basic proficiency in payments and liquidity product knowledge.
o Previous exposure to project management tasks or relevant qualifications is a plus.
o Familiarity with design thinking principles is advantageous.
o Ability to manage competing deadlines effectively in real-time.
o Good communication and interpersonal skills.
o Willingness to learn and grow within the role.
Why Join Us:
At HSBC, we offer a collaborative and inclusive work environment where your ideas are valued, and your growth is encouraged. Join us in shaping the future of payments and liquidity solutions.
Join Our Team:
If you're ready to make a difference, drive innovation, and lead a dynamic team, apply now to join us in GPS at HSBC!