HSBC Group

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Building Reception Officer guarantee a pleasant smiling and professional welcome to client, reflecting a good image of the Bank while respecting client Reception procedures.

Are you interested ? Do you have a solid experience in Hotel & Catering industry ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you! 

In this role you will:

• Guarantee a pleasant smiling and professional welcome to client, reflecting a good image of the Bank while respecting client Reception procedures.
• Have a neat dress code and presentation
• Manage the Client rooms reservation program and HR appointments in place at QDB, both clients and future candidates are welcome by the entrance Quai des Bergues.
• On request via email, we accept client visits outside opening hours of the Bank and ensure follow up of late customer departures.
• Answer the phone and act like an operator, to ensure quality follow up and service and respond favorably to the expectations our Clients.
• Monitoring of the cleanliness of the Client rooms, the service of drinks and hospitality products.
• Monitoring of the cleanliness of the Client toilets with JLL (hand cream, sponge towels…)
• Interaction with Catering: due to your solid experience in the Hotel and Catering industry, you will provide support for serving customer meals, setting up or clearing and will participate in events organized within the Bank as necessary.
• Know and bring our knowledge of IT tools in our meeting rooms, (preparation Zoom in advance, login issues for example)
• Transmit information’s to colleagues to provide efficient logistical support to our Client and enable the Bank’s activities to take place in the best conditions.
• Ensure that the occupants of the building comply with the internal security instructions, inform their manager the report in the event of a security related incident by referring to established processes and provide logistical support during evacuation.
• Operational Risk : the need to be aware of the operational risk scenarios associated with its function and to ensure that any action taken during his engagement with the Bank takes into a potential risk may arise therefrom.

• Solid experience in Hotel & Catering industry
• Excellent customer contact, sense of developing service and being proactive in responding to customers’ requests.
• Flexible, cheerful personality with a well-groomed appearance, ease of integration in a small Team.
• Language: French, English and any other language is an asset.
• Computer Science: Word, Excel, Outlook. Used to Resource Scheduler tool for reservations
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave,
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers