HSBC Group

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. 

We are currently seeking a high calibre professional to join our team as a Business Analyst, Regulatory, Tax & Mandatory Portfolio.

Principal Responsibilities

The role holder will ensure the HSBC values are present in everything we do, both individually and as an Organisation. This will be achieved by consistently displaying the behaviours of:

• Dependable and do the right thing
• Open to different ideas and cultures
• Connected to customers, communities, regulators and each other

Project Brief

The Securities Services (SSV) Regulatory, Tax and Mandatory (RTM) Change Portfolio is part of the wider Securities Services Strategic Execution Team.  We ensure effective and efficient definition, planning, management and execution of global and regional change programmes that are driven by regulatory or tax compliance requirements, or that are mandatory in nature and driven from the CCO or COO functions. Programmes of work often span the organisation and may have HSBC Group or GBM sponsorship. 

The Immediate focus for this role will be on the SSv eMPF programme. The eMPF programme was initiated as a result of the announcement by the Hong Kong Mandatory Provident Fund Schemes Authority (MPFA) to reshape the administrative models of Hong Kong Mandatory Provident Funds (MPF pension schemes) by standardising, streamlining and automating them through the development of a centralised, electronic platform called eMPF.  This platform will be owned by the eMPF platform Company (eMPF PC – a company set up by the MPFA) and managed by a 3rd party provider (PCCW) on behalf of the Regulator.  It is an industry wide change that fundamentally impacts all 12 MPF Trustees and all MPF administrators in Hong Kong. The target completion date for SSV’s schemes to be onboarded to the eMPF platform is by end of 2025.

 A proven track record in the successful delivery of fast-paced change initiatives is essential for any successful candidate along with experience in working with regulatory, tax compliance or mandatory driven change.  Previous experience working with third party vendors and outsource providers will be very advantageous. Developing and maintaining strong working relationships internally and externally with client contacts and third parties is a key component of the role, as well as stakeholder management and the ability to communicate effectively across all levels of the organisation. The Ability to communicate fluently in both English and Cantonese is highly preferred as many industry wide discussions are conducted in Cantonese.

Role Purpose

The projects will involve the management of multiple work streams and resources from within the RTM change delivery team, as well as across the business sectors and technology change teams.  Developing and maintaining strong working relationships internally in HSBC, with client contacts, and third parties is therefore a key component of the role. It’s advantageous that the Business Analyst is able to lead and guide junior business analysts and other team members. Stakeholder management and the ability to communicate effectively across all levels of the organisation is beneficial.

The Business Analyst role is to support and understand structures, operations, processes, product and service offerings, policies and systems as part of the SSv eMPF programme within the Securities Services RTM portfolio team.  Specifically, this HK based role will initially focus to assess and implement the new target operating model for Fund Admin and Transfer Agency in alignment with the eMPF changes. BA will need to support the associated technology implementation and corresponding Client communications. The Senior Business Analyst role may be considered based on candidate expertise and experience.    

The role may be assigned to other change initiatives dependent on current demand and priorities at the time.

Responsibilities

• Elicit requirements using interviews, process analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal stakeholders to analyse information needs and functional business requirements and deliver artefacts as needed in line with HSBC project templates and methodologies
• Leverage strong analytical and product management skills required to build a thorough understanding of how to interpret regulatory, functional, and operating model requirements and translate them into applicable operational and technical solutions
• Develop requirements specifications according to standard templates and standards
• Collaborate with implementation teams, technology teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs
• Agree and Document the target operating model
• Document the process designs, and ensure the procedure manuals have been updated by the relevant teams
• Provide testing related support to Test Manager
• Support Project Manager in governance and documentation requests
• Maintain an up to date Action log and provides up to date project status reports to working level committees
• To provide or support high quality project delivery services in line with the strategic objectives of the business
• Act as a liaison between the business units, implementation teams and support teams

• A high quality degree level education – highly desirable
• A professional business analysis qualification and proven experience of working in this environment – highly desirable
• Self-starter who can operate on own initiative –highly desirable
• Knowledge of fund admin, custody and asset management businesses - desirable
• Experience of developing and implementing target operating models and or process excellence - desirable
• Ability of to communicate fluently in both English and Cantonese – desirable
• Proven ability to operate and influence stakeholders at all levels – desirable
• Excellent organisational skills, able to build credibility with stakeholders at all levels - desirable
• Strong experience of delivering change into different audiences and managing implementation in banking environments - desirable
• Experience of working in a large scale change environment- desirable
• Excellent decision making and problem solving ability
• Sound judgmental skills to identify and resolve problems
• Effective communication, inter-personal and negotiating skills

Candidates are expected to be competent in:

• Operating Model Design
• Process Mapping
• Data Analysis
• User Documentation
• Solution Design
• Solution Validation
• Root Cause Analysis
• Opportunity Assessment
• Feasibility Study
• Stakeholder Management
• Business Readiness
• Design Governance
• Workshop Facilitation
• Training Documentation/Preparation

Knowledge & Capabilities:

• Ability to plan and organise workload to meet deadlines, taking into account relative priorities and risk profile
• Ability to analyse and document business requirements and onward communicate to stakeholders
• Ability to build and maintain good working relationships with colleagues, clients and third parties
• Ability to communicate effectively in writing and verbally
• Ability to work with minimal supervision but invoking escalation as appropriate
• Good inter-personal and influencing skills
• Strong team player capable of managing 360 degrees
• Self-motivated, proactive and delivery focused
• Effective time management and planning skills
• Flexibility and adaptability, depending on priorities

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.