HSBC Group

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Business Manager

Business: COO IT 

Principal responsibilities 

•  Establish and maintain common standards across the IT COO Community
•  Provide consistent and standardized services commonly applied across Technology 
•  Increase productivity through tooling and automating repetitive tasks and processes
•  Provide transparency of data, assumptions, processes, reporting and services
•  Provide COO Technology solutions that are fit for purpose
•  Be part of a overall team to mitigate risks
•  Collectively contribute to maintain cost discipline
•  Lead transformation

Knowledge & Experience / Qualifications 

The scope covers third party management activities within IT COO. It includes, providing inputs for strategy formulation, managing projects within Third Party space, vendor governance, reporting and analytics, change management and transformation. 

- Represent Technology Center China for Vendor Management & Governance of 82 active vendors
- Responsible for Third Party Risk Assessment in Archer which entails completion of assessment and tasks in archer with reference to performance assessment
- Responsible for Supporting Tail vendor Optimization Program in collaboration with Procurement
- Be part of an overall team to review and maintain Fixed Price, T&M, T&M SoW, Hardware, Software engagements
- Responsible for tracking of GB/GF concerns and escalations with issue resolution.
- Implement and maintain vendor performance dashboard, ensure vendor partners understands and aligned to the measurements given
- Lead and execute Global and Regional strategic initiatives
- Manage team / resources to ensure TPEM activities are carried out with quality and timeliness
- Prepare and Host Business Reviews representing HTC with Vendor Partners, ensuring actions are executed with expected results
- Facilitate Global ESG-Supplier Code of Conduct internal audit

• Stakeholder Management - Work with multiple senior stakeholders and their teams on a diverse range of topics in the third party space. Interfacing with GB/GFs to resolve any queries in the third party space.

• Project Management - Responsible for driving the projects end to end which includes planning, scoping, schedule and communication with various stakeholders.

• Business Analysis – Understand the high level stakeholder requirements and translate them to business requirements to drive Transformation, tooling and automation. Ability to drive end to end implementation of process changes and tooling

• Reporting and Data Analytics – Understanding of data from workforce, third party and finance standpoint and drive data analytics for third party, workforce and financials. 

• Vendor Governance – Manage the vendors across the globe. Work with them closely to resolve their queries on the billing.

• Continuous Improvement Initiatives - Identification of strategic and operational improvements opportunities within Third Party space.

• Managing Risks – Identify and mitigate project risks and issues, manage assumptions and dependencies, provide status reporting.

HSBCVZ/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***