HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role  Business Support Manager

Principal responsibilities 

• Delivering essential management information on the function’s cost performance as well as projections for the monthly forecast and annual planning cycles. Includes monthly Actuals reporting and month-end readiness activities such as accruals and invoice management, professional fees monitoring and adjustment journal preparation.
• Aligning FTE plans to the future organizational shape and impact of the strategic change agenda. This includes headcount/roles monitoring and reporting in support of the regional/functional COO team’s oversight on capacity management and efficiency saves
• Supporting the   regional/functional COO in providing management information and data analysis on the function’s cost base, including key statistical data metrics on headcount movements, open positions, diversity, span of control and snapshot survey actions amongst others. This also relates to support for governance and MI packs as required for COO, Head of Finance and CFO committees as required
• Ownership of the implementation of the agreed and optimized cost management structure, including but not limited to cost centre management and systems’ structures, and ownership of corrections to OSPD structures and cost re-classifications, if any
• Support in the organization of   Finance team communication and team events such as Townhalls and leadership on-sites/off-sites to help drive team engagement
• Continuously look at ways to simplify the forecast, budgeting and FRP processes that help facilitate a more efficient Group forecasting process. Act as a ‘Catalyst for Change’
• Identification of process improvements and measurable efficiencies through centralization and standardization of processes
• Supporting other logistical activities with CRE (Corporate Real Estate) and other teams, including owning the BCP requirements for the COO team and ensuring action across   Finance
• Ownership of regular reporting, delivery service or recharging tasks that are required to ensure expected operations continue as expected

This role requires an individual who can demonstrate strength and experience in the following areas:

• An excellent level of financial management and business analysis experience requiring strong technical and commercial understanding of what drives the numbers reported
• Proven relationship management and team engagement skills, with the ability to deal with all senior/junior levels within a global organisation
• Exceptional drive and commitment which includes the ability to work and thrive in a fast changing, results driven environment and handle competing priorities
• Ability to highlight problems, but more importantly, offer innovative and practical solutions and drive through their execution in a collective environment and in a timely manner
• Good understanding of the Group’s strategy and is commercially minded and customer focused
• An inquisitive mind who is not afraid to challenge the status quo, continuously looking at ways to improve processes and reduce duplications
• Qualified Accountant is desirable (ACA/ACCA/CIMA/CPA)
• Excellent systems skills (including use of TM1, Excel, Word, Powerpoint)

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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