HSBC Group

Why join us?

 Your role will entail, liaising directly with commercial customers to assist them on their remediation journey. This will be in a contact centre environment, and you will be utilizing different channels (mainly inbound and outbound calling) to support the customers aligned with the UK CMB Customer Due Diligence (CDD) Remediation programme. Aside from the customer you will work closely with other upstream teams who may require more details surrounding the customers and aligned with KYC process.

What you’ll do: 

• Strong negotiation and influencing skills with the ability to manage diffcult conversations with challenging customers including handling complaints.
• Basic knowlegde and understanding of compliance and audit standards: the ability to assess risks in accordance to the different type of customers.
• Ability to work under pressure, priotitise work accordingly to meet tight deadlines while meeting the required Service Level Agreements and ensuring efficiency. 

• Fluency in English.
• Flexible with rotational shifts.
• Ability to write business letters and reports & good conversational skills to hold the attention of the customer on the telephone. 
• Ability to grasp quickly, ability to understand and interpret numeric data & minimum, basic computer knowledge. 
• Ability to build rapport with people & ability to maintain focus while working with voluminous data & good communication skills – Verbal, attention to details.   
• Proven track record of strong focus towards high levels of Quality and Customer Service & ability to multi-task, depending on the criticality of the tasks.   
• Self motivated and should be able to work under minimal supervision.  
• Good team player & flexibility to work in weekends, strong Relationship building skills & quick Learner.  

 What additional skills will be good to have? 

• Good MS Office skills.
• Application form to be submitted with the CV. 
• Good reporting and reading MIS.
• Understanding real-time urgency.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Service Delivery Egypt***