Job description
HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.
We are currently seeking an experienced professional to join our team.
In this role, you will:
The role is to support the team leader to oversee the HBCN CRP execution including governance, annual self-assessment & remediation, and complaint related process. Act as the CRP representative/expert to provide guidance for end-to-end retail process. The principal accountabilities including
- Assist team leader to build up CRP framework and oversee bank's CRP execution to ensure regulatory compliance.
- Act as the CRP expert to provide oversight on bank level CRP implementation and customer complaint handling.
- Analyze the complaint portfolio and identify the key issues triggered by customer complaints earlier.
- Sample check on the proposals including product launch, pricing, T&C, and marketing materials.
- Coordinate regulatory interactions and internal governance matters to governance meetings, e.g. IWPB CRP Committee, HBCN RMM, etc.
- Review the CRP policy/procedures regularly to reflect the latest regulatory requirements.
- Ability to work in a team-oriented environment and effectively influence and communicate across teams.
The role is to support the team leader to oversee the HBCN CRP execution including governance, annual self-assessment & remediation, and complaint related process. Act as the CRP representative/expert to provide guidance for end-to-end retail process. The principal accountabilities including
- Assist team leader to build up CRP framework and oversee bank's CRP execution to ensure regulatory compliance.
- Act as the CRP expert to provide oversight on bank level CRP implementation and customer complaint handling.
- Analyze the complaint portfolio and identify the key issues triggered by customer complaints earlier.
- Sample check on the proposals including product launch, pricing, T&C, and marketing materials.
- Coordinate regulatory interactions and internal governance matters to governance meetings, e.g. IWPB CRP Committee, HBCN RMM, etc.
- Review the CRP policy/procedures regularly to reflect the latest regulatory requirements.
- Ability to work in a team-oriented environment and effectively influence and communicate across teams.
Requisitos
To be successful in the role, you should meet the following requirements:
- Minimum 8 years of working experience in financial institutions.
- Strong knowledge on the retail banking and wealth products, with customer experience concept.
- Experienced in effectively influencing and communicating across various business lines at different levels within the organization.
- Knowledge of the IWPB business and its products, processes and pertinent regulations affecting their delivery.
- Good English writing and speaking skills
- Analysis skills on complaint portfolio to identify key issues.
You’ll achieve more when you join HSBC.
www.hsbc.com.cn/careers
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Issued by HSBC Bank (China) Company Limited